Globalone Support Associate - Bengaluru, India - EY

Verified Company

Bengaluru, India

2 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Freelance

Description

At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you.

And we're counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

EY GlobalOne Support Associate (contract role)
Enterprise Technology provides reliable, secure and resilient technology services and solutions to support over 300,000 EY people.

As part of Enterprise Technology, you'll be at the forefront of enabling innovative technologies including emerging collaboration tools and world-class technology infrastructure.

Our aim is to build an outstanding customer experience with clear investment in innovation, alongside operational excellence that delivers efficient, quality services and solutions.

You will work with technologists and business specialists to meet the increasing pace of our business. That means more growth for you, exciting learning opportunities, career choices, and the chance to make a real impact.

The opportunity
This role aims at providing frontline support to external clients of EY.

This provides an opportunity to the team member to become the face of the organization to set high-quality standards of the service we provide as an organization.

This is an opportunity to also showcase our ability to empower clients with futuristic systems.

This is opportunity has come about as a replacement for one of the team members who moved out from EY GDS India.

Your key responsibilities

Skills and attributes for success
- _ Analytical & problems solving skills_
- _ Interpersonal skills to interact with customers and internal leadership_
- _ Organizational skills to prioritize work_
- _ Experience interacting with Global virtual teams_
- _ Ticket documentation skill will be an added advantage_

To qualify for the role, you must have
- _ Excellent communication skills (Written & verbal)_
- _ Ticket documentation experience in one of the ITIL ticketing tools_
- _ Open to working different shifts and weekends based on roster and business requirements_

Ideally, you'll also have

Experience in UAT testing
Experience coordinating with different teams to resolve issues
Documentation of new technical issues encountered

What we look for

We would like our team member to be a self-driven individual who can scale up through self-learning and user testing.

We would require the individual to be able to communicate at all levels within the organization.

Attention to detail is key for this role to enable the individual to be successful in delivering high-quality customer experience.

Ability to identify issues and document steps to replicate and identify possible solution/ workaround.

EY | Building a better working world

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.