Debt Collection Trainer - Janakpuri, Delhi, Delhi, India - Virtualteam Finserv Private Limited

Virtualteam Finserv Private Limited
Virtualteam Finserv Private Limited
Verified Company
Janakpuri, Delhi, Delhi, India

1 week ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description

1.


Curriculum Development:

  • Develop training materials, modules, and resources that cover various aspects of debt collection, including legal regulations, negotiation techniques, communication skills, and customer service.
  • Create engaging and interactive training content that caters to different learning styles and levels of experience.

2.


Training Delivery:

  • Conduct training sessions, workshops, and seminars for new and existing debt collection staff.
  • Deliver training content effectively, using a variety of teaching methods such as presentations, roleplaying, case studies, and group discussions.
  • Provide clear explanations of debt collection laws, regulations, and compliance requirements.

3.


Skill Enhancement:

  • Teach debt collectors how to effectively communicate with debtors, handle objections, and negotiate payment arrangements.
  • Train collectors on conflict resolution techniques and strategies for dealing with difficult or emotional situations.
  • Share best practices for maintaining professionalism, empathy, and respect during debt collection interactions.

4.


Legal and Compliance Education:

  • Educate debt collection personnel about relevant laws and regulations governing debt collection practices, including the Fair Debt Collection Practices Act (FDCPA) and other regional or industryspecific regulations.
  • Ensure that all training content emphasizes ethical and legal debt collection practices.

5.


Feedback and Coaching:

  • Provide constructive feedback and guidance to debt collectors during roleplaying exercises and practice scenarios.
  • Offer oneonone coaching sessions to address individual performance improvement areas and provide personalized guidance.

6.


Performance Assessment:

  • Assess the effectiveness of training programs by measuring key performance indicators (KPIs) such as debt recovery rates, call quality, and customer satisfaction.
  • Analyze collector performance data to identify areas for improvement and adjust training strategies accordingly.

7.


Industry Updates:

  • Stay informed about industry trends, changes in regulations, and emerging best practices in debt collection.
  • Update training materials and content to reflect the latest developments in the field.

8.


Documentation and Reporting:

  • Maintain accurate records of training sessions, attendance, and participant feedback.
  • Prepare regular reports on the progress and effectiveness of training programs for management review.

9.


Collaboration:

  • Collaborate with other departments, such as compliance, legal, and human resources, to ensure alignment of training content with company policies and regulatory requirements.

10.


Continuous Improvement:

  • Continuously evaluate and enhance training programs based on participant feedback, industry changes, and evolving debt collection practices.


Overall, the debt collection trainer plays a pivotal role in shaping the skills and attitudes of debt collectors, contributing to a positive customer experience while adhering to legal and ethical guidelines.


Job Types:
Full-time, Regular / Permanent


Salary:
₹25, ₹30,000.00 per month


Benefits:


  • Cell phone reimbursement

Schedule:

  • Day shift

Ability to commute/relocate:

  • Janakpuri, New Delhi, Delhi: Reliably commute or planning to relocate before starting work (preferred)

Experience:

Debt Collection Trainer: 1 year (required)


Language:


  • English (required)

Speak with the employer
Expected Start Date: 15/08/2023
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