Customer Service Representative - Ghitorni, Delhi, Delhi, India - anokherang

anokherang

Verified Company

Ghitorni, Delhi, Delhi, India

2 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

All customer service executives function with a prime responsibility to build a positive company image and offer dedicated customer satisfaction.

- conducting customer satisfaction surveys to understand what areas of the company's services need improvements
- catering to customer phone calls and diverting the call to the relevant department for a more advanced form of query resolution
- dealing with customer issues and churning out an easy-to-follow solution
- managing payment and delivery of customer orders
- helping customers choose the right product for their requirements and budget
- handling customer concerns and complaints in a timely manner
- informing customers of upcoming promotions or deals
- establishing a positive rapport with all clients and customers in person or via phone
- forming reports based on customer satisfaction statistics and helping their team to develop new skills
- fixing appointments based on the availability of customers and clients
- interacting with customers to ensure they have a desirable and shareable experience

Job Types:
Full-time, Permanent

Pay:
₹12, ₹18,000.00 per month

Schedule: