Abdul Wahab

Ergonomics-focused process/shift/team lead accomplished in running knowledge checks, testing KPIs against achievable goals and meeting business demands while maintaining ambient customer satisfaction and nurturing 
magnificent employee experience. Excels in planning and project management. Brings forward-thinking mentality and analytical approach to solving operational concerns. Resourceful transportation specialist with distinguished knowledge of logistics. Adept at MS office tools usage for enabling ease in task execution, while holding excellent team supervision skills. Dedicated to safe and efficient 
service level operations with focus on exceeding company expectations.

2018-01 - Current Process Lead
Amazon Development Centre Pvt. Ltd, Hyderabad, India
• Handled team of 40+ associates, maintaining quality 
standards with high efficiency deliverance.
• Designed and developed excel tools and operational 
projects for simplifying manual work of personnel to 
reduce time consumption per task and increase accuracy 
as well as quality of deliverables.
• Demonstrated strong writing and presentation skills to 
develop briefs, memorandums and analytical reports for 
internal & external stakeholders.
• Mentored and guided employees to foster proper 
completion of assigned duties timely.
• Interviewed new hires and facilitated training for 
associates through daily coaching and regular 
performance appraisals.
• Performed quality assurance checks to help maintain 
adherence to services that met needs, expectations and 
requirements of customers.
• Built strong relationships with customers through positive 
attitude and attentive response as escalation POC.
• Coordinated weekly meetings for internal and external 
groups.
• Supervised processes to eliminate weak points or 
bottlenecks in business operations.
• Provided reporting for forecast analysis and ad-hoc 
reporting in support of decision-making.

MBA - With operational excellence