Abhishek Gangolli

Hi. I am Abhishek from Bengaluru. I have a vast experience in Project management, Business operations and also have been worked as a freelancer for Appen Butler Inc for 2 years. I am diligent in my work and will give my 100% in any job I work.

I have been worked as a Scheme Administrator in company named Bureau Veritas certification Pvt Ltd for 2.5 years . My role is stated below:

Prepare monthly KPI and SLA reports, Lean score card of tasks performed.  Responsible for day-to-day activities for the scheme being handled : audit plan administrative reviews, audit report administrative reviews, if applicable auditor database monitoring; offer administrative reviews; scheduling administrative reviews; BV internal Document Management / Workflow tools updates (ACTIS), Accreditation Bodies database updates.  Reviewing documents sent by BV network, raising defects against check-lists, sending defects to BV network for rectification, follow-up closure of rectified documents.  Maintaining SSC production sheets.  Uploading correct and reviewed reports into Actis, updating Accreditation Body database, updating Administrative checklists and uploading into ACTIS.  Contribute to monitoring of the end to end process for the scheme being handled – upon guidance of Team Leader, perform requested reminders and escalations on late tasks from countries or accredited entities.  Identify cases of process not being followed and follow-up with countries wherever required, under Team Leader guidance.  Build defect analysis reports on a regular basis.  Provide answers to queries raised by countries and provide resolution to issues being faced by countries in the scheme being handled, supporting them on the target processes - procedures and use of ACTIS tool.  Ensure closure of cases pending with countries due to technical/tool issues  Performance Evaluation (KPIs): Adherence to SSC SLAs Scheme KPIs, Achieving Daily Productivity Targets, and Country Process Query Resolution by using defined email templates for communication as well as escalation and monitoring, strict adherence and implementation of Scheme Monitoring and Escalations. 

My most relevant education is BCA (Bachelor of computer application).