Abhishek V

Senior Manager working as ServiceNow Architect and Custom Application Product Owner

• Extensive experience as a ServiceNow Architect | Technical Manager, leading ServiceNow Custom Application implementations
• ServiceNow Certified System Administrator (CSA) and Certified Application Developer (CAD)
• 10+ years of overall experience with strong expertise in IT Service Management (ITSM), Now Mobile, Service Portal, CSM and Dashboards & Reports along with ServiceNow platform capabilities
• Proven experience in designing and implementing solutions using various ServiceNow components
• Product owner of Custom Application, initiated usage of Performance Analytics (PA) reports in the dashboard
• Managing data upload through Import Sets, Transform Maps, and Data Sources
• Deep understanding of ITIL framework and best practices, and the ability to align ServiceNow solutions with ITIL principles.
• Experience in ServiceNow Integration, using REST API and MID Server
• Proficiency in JavaScript, HTML, CSS, and other web technologies
• Initiated and Streamlined email notification matrix
• Demonstrated ability to lead technical teams of size 30+ resources, collaborate with stakeholders, and drive successful project outcomes.
• Excellent problem-solving and analytical skills, with the ability to troubleshoot complex issues
• Strong communication and presentation skills, with the ability to convey technical concepts to non-technical audiences
• Collaborate with cross-functional teams to build and execute development plans
• Demonstrated commitment to continuous learning and professional development
• Monitor solution delivery from initiation through delivery and hyper-care period
• Maintain ServiceNow governance processes, development standards, and best practices for the Organization