AKHILKUMAR KM

Accomplished IT professional with extensive experience in IT, networking, and technical support, specializing in the installation, troubleshooting, and support of IT, network, and communication systems. Known for a collaborative, customer-focused approach to problem-solving, I am skilled in diagnosing and resolving technical issues to maintain system integrity. With a proactive focus on performance monitoring, I leverage advanced tools to ensure optimal network uptime and reliability, delivering robust support that meets and exceeds customer expectations.

• IT & Network Support: Remote support for network, communication, and IT issues; proactive monitoring and troubleshooting for optimal system performance.
• Network Operations Management: Overseeing network devices, ensuring reliable connectivity, and maintaining operational integrity.
• Vessel IT & Communication Systems: Specialized experience in vessel network setup, including VLANs, DHCP, inter-VLAN routing, and firewall configurations.
• Firewall & Security: Proficient in configuring firewall rules, packet filtering, VPNs, and secure wireless network setups.
• Technical Troubleshooting: Skilled in diagnosing and resolving complex IT and network issues both onsite and remotely.
• Vendor Collaboration: Experience managing vendor relations for communication and network installations, ensuring efficient issue resolution and system maintenance.
• Service Level Agreement (SLA) Compliance: Dedicated to meeting SLA standards through efficient ticketing and detailed issue documentation.
• Software Deployment & Patch Management: Expertise in deploying PC software updates, patches, and maintaining Windows environments.
• Remote Support: Efficient in troubleshooting and providing technical support via phone, email, and chat, including equipment replacement coordination.

B. Tech in Computer Science and Engineering (B. Tech CSE), CGPA: 6.41