Amit Saini
Customer Service / Support
About Amit Saini:
Senior scheduling analyst at teleperformance GGN for last 8 month, overall wfm experience 2.5 years.
Experience
Experienced Scheduling Analyst with a strong background in workforce management within the BPO industry. Skilled in generating and managing schedules using tools like NICE IEX, handling shift preferences, leave management, week-off and shift swaps, and ensuring optimal staffing coverage. Proven ability to maintain service levels and productivity through proactive schedule adjustments and efficient roster planning. Known for accuracy, responsiveness, and collaboration with operations and WFM teams.
Education
Bsc. Biotechnology (2018-21)
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