Hiring For Lead WFM - Gurugram

Manage and oversee the implementation of short-term activities within the team. · Decisions are of an operational nature within a defined scope. · ...

Team lead position for performance testing team with 5+ years of experience in large-scale systems and applications. · ...

The role involves handling support requests through various channels such as phone, email or chat ensuring customer satisfaction and building lasting relationships. · ...

The Head of Workforce Management (WFM) is responsible for leading the WFM & MIS Center of Excellence (COE) and managing end-to-end workforce planning and reporting for the India business unit.The role oversees forecasting, capacity planning, scheduling, real-time management, and ...

+ Job summary · We are hiring a Senior Manager / Head -Workforce Management (WFM) to lead and manage planning, forecasting, scheduling, and real-time management for our operations. · + ResponsibilitiesManage all aspects of Workforce Management: Capacity Planning, Scheduling, Fore ...

Business Analyst · Ready to shape the future of work? · At Genpact, we don't just adapt to change—we drive it. · Ai and digital innovation are redefining industries, · and we're leading the charge. · We're seeking a Business Analyst who will play · a key role in building advanced ...

This is a full-time, on-site Manager WFM (Workforce Management) role based in Gurugram. The Manager WFM will lead workforce planning initiatives, ensuring optimal staffing levels are maintained to meet operational goals. · Bachelor's degree in Engineering, Mathematics, Statistics ...

Job summary · The Real-Time Analyst (RTA) is a key member of our WFM team, responsible for monitoring and managing real-time staffing to ensure we meet our service level targets. · ...

Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success. · ...

Job summary · Monitor real-time contact centre activity across queues, channels and LOBs to ensure service level targets are met. · Track agent adherence shrinkage breaks and schedule compliance throughout the day. · ...

About the role: · As a Lead - International taxation you will play a vital role in managing and optimizing the international tax activities of our organization. · ...

We are inviting applications for the role of Senior Manager, Work Force Management (WFM) Contact Center · The Call Center Workforce Manager will manage the operational activities of the call center which includes the forecasting, scheduling, · scheduling accuracy goals. · .Works ...

Lead and manage collections teams to achieve targets through effective coaching, performance reviews, and productivity management. · ...

Manager · Gurugram · ...

Manage large teams across multiple business accounts ensuring operational goals are met collaborate with client stakeholders and internal leadership to maintain customer satisfaction drive continuous improvements in operations enhancing quality and customer satisfaction lead cros ...

Strategic Workforce Planning & Transformation. Develop methodologies, build/buy technology and team. Define Target operating model and ways of working with Functions, Delivery and central support functions HR. Tech, Fin. · ...

+Job summary · Actively seek new business opportunities to engage and build relationships with potential customers globally. · +ResponsibilitiesActively seek new business opportunities to engage and build relationships with potential customers globally · Nurture and qualify leads ...

The job involves experience in corporate functions such as cloud ops and sales and marketing. The ideal candidate should have 4-15 years of experience in a major IT/ITES organization. · ...

The candidate will manage and lead teams of customer support associates across multiple channels to ensure achievement of service level agreements and productivity metrics. · Manage and lead a team of 60-70 customer support associates. · Ensure the achievement of SLAs, KPIs and p ...

We are seeking an experienced professional to fill a corporate role. The ideal candidate will have 4-15 years of experience in cloud ops, sales and marketing, WFM, L&D lead, IT support or HRBP roles. · Must have 4-15 years of experience in following corporate functions in a major ...