Amit Singh

Highly accomplished and motivated professional with 5 years of experience in Senior Engineer – Cloud & Infrastructure Management seeking a career transition into a DevOps Engineer position. Eager to leverage my technical expertise, problem-solving skills, and passion for automation to contribute to the successful implementation of DevOps practices and CI/CD pipelines.

1. Company: LTIMindTree

Current Position: Senior Engineer - Cloud & Infrastructure Management 

Client: Microsoft

Duration: 28th Feb'23 till current.

Roles of Senior Engineer:

• Collaborated with development and operations teams to implement and maintain DevOps practices.
• Assisted the team with troubleshooting and resolving infrastructure-related issues to ensure smooth deployment and operation of applications on Microsoft Cloud Technologies.
• Implemented and managed continuous integration and continuous deployment (CI/CD) pipelines for Teams/SfB, SharePoint, and other applications.
• Configured Conditional Access policies, retention policies, and security and compliance policies for the Azure environment.
• Stayed up to date with the latest DevOps trends and technologies to drive continuous improvement in the deployment process.

1. Company: Concentrix

Current Position: Sr. Advisor 1, Technical Support (Certified Teams Engineer)

Client: Microsoft

Duration: 21st Dec'21 - 20th Feb'23

Certification acquired: 

• MS-700 Microsoft Teams 
• MS-900 Microsoft Fundamentals 

Roles of Sr. Advisor 1, Technical Support:

• Managed customer environments in Azure AD, implementing B2B collaboration and various policies for seamless integration and user management.
• Configured direct routing and Direct Routing as a Service (DRaaS) setup for SBCs like AudioCodes and Ribbon Communications, ensuring reliable communication channels for Teams.
• Conducted thorough network troubleshooting to ensure optimal call quality for Teams connected VOIP phones across the enterprise.
• Leveraged PowerShell scripts for automating various tasks and setting policies within the Microsoft environment.
• Utilized log analysis tools such as Wireshark, SBC logs, Teams Diagnostic logs, and Fiddler trace to identify and resolve issues effectively.

1. Company: Teleperformance Global Services Pvt Ltd.

Client: Intermedia Unified Communications

Duration: 27th Feb 2020 to 3rd Sept 2021 (1 year 6 months)

Current Position: Implementation Specialist.

Last Position: Technical Support Associate

Roles of Implementation Specialist

• Managing appointments of the clients using Genbook.
• Onboarding of client’s account.
• Remote access for network testing and setting up the complete account till closure.
• Complete setup of account and closure of the onboarding ticket via Foot Prints ticketing tool.
• Assisting customers for setting up and managing VoIP devices like Polycom, Cisco, Softphones (Bria), Yealink etc.
• Managing a group of L1 assisting with real time support.
• Weekly client meetings for skill development and update on features of product.

Roles of Technical Support Associate

• Assisting customers for managing their call flow using auto attendant and hunt group configuration.
• Troubleshooting quality of service using tools like Smartwatcher.
• Exchange hosted services and troubleshooting.
• Working on cases for each interaction with customers in Footprints.
• MS Exchange server
• Autodiscover registry fix / autocompletion cache fix etc.
• Send as and full access permission for accessing mailboxes.
• SMTP Relay or ex-relay.
• O365 licensing, mail server troubleshooting.
• OWA and complete configuration of Exchange Mailboxes including all types of records.
• Maintaining reports for monthly production.

1. Company: GIBL.IN

Duration: 1 year 6 months

Position: Linux administrator

Duration: 11th September 2018 to 31th January 2020.

Roles & Responsibilities:

• Initial Experience for Linux Server Administration:
• Gained hands-on experience in deploying and managing Linux servers, including popular distributions like Ubuntu and CentOS.
• Familiarized myself with basic server configurations, such as setting up user accounts, managing permissions, and configuring network settings.
• Gained exposure to shell scripting to perform simple automation tasks and manage routine server operations efficiently.
• Learned how to install and update software packages using package managers like APT or YUM.
• Explored basic security practices, including setting up firewalls and securing SSH access to the servers.
• Gained troubleshooting skills to address common issues and ensure smooth server operation.
• Acquired foundational knowledge of monitoring tools to track server performance and resource utilization.
• Collaborated with team members and used version control tools like Git to manage server configurations and collaborate on projects effectively.

Bachelor of Technology