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Pune
Anand Pandey

Anand Pandey

Customer/Technical Support

Customer Service / Support

Pune, Pune

Social

Services offered

I am a Customer Support and Technical Support Professional with 6 years of experience delivering high-quality email, chat, and voice support. I specialize in SaaS product support, technical troubleshooting, and customer experience management. I’m known for my clear communication, ability to simplify complex issues, and calm handling of high-pressure situations.

I take full ownership of customer problems, investigate issues thoroughly, and ensure timely, accurate resolutions. I enjoy working with modern tools, web-based technologies, APIs, and dashboards. I’m also quick to learn new products and adapt to changing workflows.

I am currently looking for a remote (WFH) role where I can contribute to a customer-first team, support users effectively, and continue growing in SaaS support and customer success.

Customer support
Technical support
Technical troubleshooting
Customer experience management
Saas product support
Approximate rate: ₹ 500 per hour

Experience

I have 6 years of experience in Customer Support and Technical Support, handling global customers through email, chat, and voice. My work involves troubleshooting application issues, supporting SaaS products, guiding users step-by-step, and ensuring high customer satisfaction.

I’ve worked in fast-paced environments where I resolved technical problems, managed escalations, and maintained strong communication with both customers and internal teams. I am confident using web-based tools, dashboards, and APIs, and I always take ownership of issues until they are fully resolved.

I am currently seeking a remote role where I can apply my support expertise, grow with a SaaS company, and continue delivering great customer experiences.

Education

I hold a Bachelor of Computer Applications (BCA) degree, which gave me a solid foundation in computer fundamentals, software applications, and technical problem-solving. This education has helped me understand how applications work behind the scenes and strengthened my ability to troubleshoot issues effectively in customer and technical support roles.

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