
Anand Pandey
Customer Service / Support
Services offered
I am a Customer Support and Technical Support Professional with 6 years of experience delivering high-quality email, chat, and voice support. I specialize in SaaS product support, technical troubleshooting, and customer experience management. I’m known for my clear communication, ability to simplify complex issues, and calm handling of high-pressure situations.
I take full ownership of customer problems, investigate issues thoroughly, and ensure timely, accurate resolutions. I enjoy working with modern tools, web-based technologies, APIs, and dashboards. I’m also quick to learn new products and adapt to changing workflows.
I am currently looking for a remote (WFH) role where I can contribute to a customer-first team, support users effectively, and continue growing in SaaS support and customer success.
Experience
I have 6 years of experience in Customer Support and Technical Support, handling global customers through email, chat, and voice. My work involves troubleshooting application issues, supporting SaaS products, guiding users step-by-step, and ensuring high customer satisfaction.
I’ve worked in fast-paced environments where I resolved technical problems, managed escalations, and maintained strong communication with both customers and internal teams. I am confident using web-based tools, dashboards, and APIs, and I always take ownership of issues until they are fully resolved.
I am currently seeking a remote role where I can apply my support expertise, grow with a SaaS company, and continue delivering great customer experiences.
Education
I hold a Bachelor of Computer Applications (BCA) degree, which gave me a solid foundation in computer fundamentals, software applications, and technical problem-solving. This education has helped me understand how applications work behind the scenes and strengthened my ability to troubleshoot issues effectively in customer and technical support roles.
Professionals in the same Customer Service / Support sector as Anand Pandey
Professionals from different sectors near Pune, Pune
Other users who are called Anand
Jobs near Pune, Pune
-
Technical Support
1 month ago
Ghrs Training PuneHiring for International Technical Voice & Chat Process. Any UG or Graduate with minimum 6 months exp in technical voice support. Salary-3lpa-5lpa. · ...
-
Technical Support Engineer
1 month ago
UKG Pune, Maharashtra+As a Technical Support Technician, you will play a crucial role in resolving client issues in a dynamic environment, utilizing your exceptional technical, analytical and customer service skills. · ...
-
Principal Technical Support Engineer
4 weeks ago
Red Hat PuneRed Hat is seeking a strong Principal Technical Support Engineer to join us in Pune, India. Come join one of the fastest growing enterprise software and services companies and the leader of open source software. · This opportunity is a tremendous chance to become part of a fast-p ...