Anil Jadhav

Organization:  Wilhelmsen Marine Products India Pvt Ltd            

Designation                 : Credit Controller - India & Sub Continent

Working Duration: Apr 2018 to Till date

Responsibilities: Corporate Collections & Customer Support

• Managed credit collection for 300 accounts across India, Bangladesh, Pakistan, Sri Lanka, Singapore, and Australia, focusing on various business streams including Marine.
• Collaborated cross-functionally to resolve discrepancies such as billing errors, missing purchase orders, and wrong billing parties, ensuring compliance with credit policies.
• Conducted bi-weekly debt meetings to resolve disputes and discuss debt recovery strategies for top 25 debt accounts (>90 – 150 days).
• Led end-to-end refund processes, obtaining approvals, updating bank account details, and completing submissions in SF system, closely coordinating with AP team.
• Submitted bad debts write-off approvals for non-collectable accounts according to authority matrix.
• Liaised with Account Managers, Customer Service, and Operations teams to resolve disputes promptly.
• Conducted periodic credit reviews and assessed creditworthiness of potential and existing customers based on external credit reports.
• Made decisions on Credit Risk Management and Orders Releasing matters.
• Handled ad hoc duties assigned by Group Finance Officer or Finance Manager.
• Analyzed, collected, and reconciled accounts for collection, collaborating with internal and external departments.
• Conducted monthly calls and visits to customers to ensure cash flow levels are maintained.
• Managed Accounts Receivable and optimized Days Sales Outstanding (DSO) for improved financial performance.
• Proficient in IFS, Pro Diver, Power BI, and Salesforce for efficient financial management.

Organization:    Brady & Morris Engg. Co. Ltd

• Managed Accounts Receivable and optimized Days Sales Outstanding (DSO) through efficient collection strategies.
• Ensured timely billing and receipt processing to maintain cash flow.
• Achieved zero bad debts by implementing effective credit control measures.
• Conducted outstanding reconciliation with customers to resolve discrepancies and maintain accurate records.
• Continuously evaluated customer accounts to assess creditworthiness and adjust credit limits as necessary.
• Gathered market intelligence to stay informed about industry trends and competitor activities.
• Implemented mechanisms to ensure timely collection from customers, including deactivation and alert systems for payment delays.
• Provided weekly reports to management on sales, receivables, aging, DSO, and security deposits.
• Conducted daily MIS and aging analysis to monitor account status and identify potential risks.
• Managed payment flow to optimize cash flow management and liquidity.

• Implemented strategies for maximizing cash collection across all areas of operation.
• Managed cash allocation and reconciliation processes to ensure accuracy and completeness.
• Rectified previously mismanaged accounts through diligent analysis and corrective actions.
• Demonstrated problem-solving skills and timely decision-making to address account issues effectively.
• Met monthly and yearly targets for debt collection and cash flow management.
• Conducted daily management of debts and collections, prioritizing tasks based on urgency and importance.
• Conducted audits of payment books to ensure accuracy and integrity of financial records.
• Regularly visited customers to maintain relationships and address any outstanding payment issues.
• Ensured timely and effective collection of all debts and customer payments to minimize overdue accounts.
• Posted and allocated daily receipts to accounting systems, maintaining up-to-date records.
• Maintained regular contact with clients to ensure invoices were clear for payment and to resolve any billing queries.
• Processed credits, re-bills, and sales-related RMA activity accurately and efficiently.
• Streamlined resolutions for customer support issues across various teams to enhance customer satisfaction.
• Negotiated re-payment plans with clients to facilitate debt recovery and payment arrangements.
• Resolved queries both internally and externally regarding outstanding invoices, demonstrating strong communication skills.
• Provided accounts information to internal departments to support decision-making and financial planning.
• Possessed knowledge of Revenue accounting, interline proration/settlement to ensure accurate financial reporting.
• Demonstrated strong analytical, communication, and interpersonal skills, essential for effective debt collection and customer relations.
• Maintained compliance with company policies and procedures while ensuring adherence to regulatory requirements.

Organization:    Vertex Customer Solutions Pvt Ltd

• Managed incoming calls and promptly responded to customer inquiries and requests.
• Conducted product sales and accurately entered customer orders into the computer system.
• Provided customers with comprehensive product and service information to facilitate informed purchasing decisions.
• Implemented upselling techniques to promote additional products and services to customers.
• Transferred customer calls to appropriate staff members for further assistance when necessary.
• Identified, researched, and resolved customer issues using computerized systems and databases.
• Conducted follow-up on unresolved customer inquiries to ensure satisfactory resolution.
• Maintained detailed call logs and generated reports to track customer interactions and issue resolutions.
• Investigated billing issues and resolved misapplied payments to ensure accurate billing.
• Recognized, documented, and alerted supervisors to trends in customer calls for proactive resolution.
• Offered recommendations for process improvements to enhance customer service efficiency.
• Provided assistance and personal coaching to team members experiencing difficulties in their roles.
• Stepped in to address and resolve complaints from challenging customers when team members encountered difficulties.
• Fostered open and honest communication within the team and with customers to build trust and rapport.