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Ankitha Joseph

Ankitha Joseph

Customer Success Manager

Customer Service / Support

Bengaluru, Bengaluru Urban

Social

About Ankitha Joseph:

Growth-driven Customer Success specialist with over 5 years of experience and strong focus on SaaS onboarding and customer education. Adept at using analytics and strategy to elevate product adoption and customer experience.

  • Customer Success
  • Customer Onboarding
  • Communication
  • Program Management
  • Team Player
  • Solution-based Thinking

Tools: Freshdesk, Salesforce, Google Analytics, JIRA, HubSpot

Experience

  • Customer Success Manager at Netcore Unbxd (03/2023 - Present) in Bengaluru, India. Managed a portfolio of 30+ customers across the US and APAC regions, contributing $50K+ in MRR with a 94% renewal rate and generated $5K in MRR through strategic upsell initiatives. Facilitated QBRs, worked with diverse eCommerce platforms, managed account health, addressed customer risks, advocated for the product, collaborated with internal teams, and onboarded customers through technical implementations.
  • Customer Success Associate - Senior Onboarding Specialist at Plum HQ (02/2022 - 02/2023) in Bengaluru, India. Owned and managed client integration and onboarding for customers with revenue streams up to $1,000,000 USD. Worked with the Product team to create repeatable processes, facilitated third-party workflows, streamlined onboarding, functioned as a subject matter expert, and managed new hire training.
  • Management Consultant Delivery Associate at Accenture (08/2020 - 01/2022) in Bengaluru, India. Created engaging learning activities and compelling course content, analyzed and applied trends and best practices in learning technologies and instructional design.
  • Junior Content Marketer & Customer Success Associate at Typito Technologies Pvt. Ltd (08/2017 - 05/2018) in Bengaluru, India. Conducted market research, product demos, consultations, and created guides and customer success stories. Worked closely with the product team to create help materials and handled content along with social media management.

Education

  • Masters in Media and Communication Studies from CHRIST (Deemed to be University), Bengaluru, India.
  • Bachelors in Mass Communication and Videography from St. Xavier's College, Goa, India.

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