Arunkumar C Talikoti

 Service Delivery, Project & Program Management.
o Provide attention to details before expecting and communicating with the executing team. 
o Retain and maintain the teamwork on end-to-end task flow.
o Self-training/ Preparation with clear presentation of the product before attaining the client calls. 
o Leading, monitoring, and updating the workflow from entry to closure. 
o Picking up of the task depends on the priority and Criticality. 
o Managing the team to get all the requirements to avoid the blockers.
o Daily, Weekly, fortnightly, and Monthly reporting to Client. 
o Extra care on Kay accounts with regular meetups for smooth delivery. 
o Planning on Pre, during and post support service maintenance setup.

 ITIL & Scrum.
o Setting up the priority by understating the Impact of the issues.
o Raising the bridge calls for the Priority issues and leading it till the issue closure by engaging appropriate team. 
o Concentrating on resolution before the ETA of less than 8 hours for P2 and 4 hours for P1 (ETA Varies depending on the sector). 
o Engaging the escalation point of contact for faster response and action.
o Regular and timely updating the stockholders on process of resolution. 
o Understanding of the importance of the environments for testing, validation, and deployments (release). 
o Understand & manage the workflow of Developer, DevOps, and QA on the process of Enhancement and Service support.

o Lead the Sprint calls with Architects, leads, BAs and document the requirements to initiate the progress.

 People Management & Shift lead.
o Preparing and approving the monthly shift ROTA and on call ROTA, planned and unplanned leave based on the resources and the Regions and availability.
o Supporting the resources on Shift and on call allowance queries. 
o Seeking regular updates and feedback from the projects on the teams performance to retain the requirements. 
o Leading the daily standup call to understand if any issues/ concerns and the solution to overcome the same.
o Being first level escalation Pont of contact, facing the conditions and outcomes.
o Taking decision on getting new resource/ Replacement of resource/ Removing of resource, resource level and budgeting with the justification. 
o Marking up goals and setting proper expectations for the resources and timely monitoring them for achievements and laggings. 
o First point of contact for activities which need to be undertaken. 
o Once in three months, one on one connect with the team members to understand and provide the feedback on the individual performance, Appreciating the achievements and advising the next steps on lower fields. 
o Full support on proactive actions for the team and process betterments. 
o Regular Quality check on the action items by team and provide feedback if required.
o Weekly Cross skilling session will be maintained to gain additional knowledge.
o Weekly/ Monthly team building (Fun Friday) activities will be arranged for team bonding.

 Service Delivery, Project & Program Management.
o Provide attention to details before expecting and communicating with the executing team. 
o Retain and maintain the teamwork on end-to-end task flow.
o Self-training/ Preparation with clear presentation of the product before attaining the client calls. 
o Leading, monitoring, and updating the workflow from entry to closure. 
o Picking up of the task depends on the priority and Criticality. 
o Managing the team to get all the requirements to avoid the blockers.
o Daily, Weekly, fortnightly, and Monthly reporting to Client. 
o Extra care on Kay accounts with regular meetups for smooth delivery. 
o Planning on Pre, during and post support service maintenance setup.

 ITIL & Scrum.
o Setting up the priority by understating the Impact of the issues.
o Raising the bridge calls for the Priority issues and leading it till the issue closure by engaging appropriate team. 
o Concentrating on resolution before the ETA of less than 8 hours for P2 and 4 hours for P1 (ETA Varies depending on the sector). 
o Engaging the escalation point of contact for faster response and action.
o Regular and timely updating the stockholders on process of resolution. 
o Understanding of the importance of the environments for testing, validation, and deployments (release). 
o Understand & manage the workflow of Developer, DevOps, and QA on the process of Enhancement and Service support.

o Lead the Sprint calls with Architects, leads, BAs and document the requirements to initiate the progress.

 People Management & Shift lead.
o Preparing and approving the monthly shift ROTA and on call ROTA, planned and unplanned leave based on the resources and the Regions and availability.
o Supporting the resources on Shift and on call allowance queries. 
o Seeking regular updates and feedback from the projects on the teams performance to retain the requirements. 
o Leading the daily standup call to understand if any issues/ concerns and the solution to overcome the same.
o Being first level escalation Pont of contact, facing the conditions and outcomes.
o Taking decision on getting new resource/ Replacement of resource/ Removing of resource, resource level and budgeting with the justification. 
o Marking up goals and setting proper expectations for the resources and timely monitoring them for achievements and laggings. 
o First point of contact for activities which need to be undertaken. 
o Once in three months, one on one connect with the team members to understand and provide the feedback on the individual performance, Appreciating the achievements and advising the next steps on lower fields. 
o Full support on proactive actions for the team and process betterments. 
o Regular Quality check on the action items by team and provide feedback if required.
o Weekly Cross skilling session will be maintained to gain additional knowledge.
o Weekly/ Monthly team building (Fun Friday) activities will be arranged for team bonding.

Masters - Marketing and Management (MBA)

Degree - Electronics and Communication (ECE)