Arup Mitra

With a proven track record of successful projects and process improvements in 05+ years of experience as Quality Analyst, I passionately believe that quality service is essential for the growth and success of an organization. Being determined to strengthen the weaknesses of both the organization and its’ employees, I am actively seeking a role, where I can prove an asset to the organization.

1. Senior Analyst – Quality Monitoring (International Voice Process) (Mar 2021 – Till Date).
2. Analyst – Quality Monitoring (Non – Voice) (Apr 2019 – Feb 2021).
3. Officer (Customer Support) (Aug 2014 – Dec 2016).
4. Supervisor (Operations) (Jan 2010 – Jun 2014).
5. Officer (Operations) (Mar 2008 – Dec 2009).

1. Bachelors in Information Technology (BIT).
2. Higher Diploma in System Engineering, Aptech Computers.
3. Post Graduate Diploma in Banking Operations.
4. Certified Lean Six Sigma Green Belt.