Arvind Mahajan

Senior IT professional with 24 years of experience in IT, IT operating models, and design and project transition management, Digital Strategy ,handling various large end-to-end IT implementation projects for leading non-banking (NBFC) & Asset management institutions. Seeking challenging senior managerial assignments with a reputed organization to utilize acquired skills in accomplishing organizational growth objectives

Volkswagen Finance Pvt. Ltd., Mumbai, India Joined as Manager IT Aug 2012 – March 2017 Senior Manager IT April 2017 – Feb 2022 Head of IT Feb 2022 - Present Accountabilities: 

 Develop rapport with existing clients and prospects for effectively closing identified business deals. Finalize and obtain sign-off on project Scope of work (SOW) from stakeholders, management, and the finance team for maintaining seamless operations. 

 Ensure compliance with operational parameters, maintain billing, and manage customer escalations based on project SOW. 

 Optimize resource utilization and streamline processes for enhancing operational efficiency and service quality to improve customer satisfaction levels. 

 Conduct periodic status assessments against RBI Master direction and IT Act by 3rd party vendors and implement the recommendations. 

 Cater to IT Infrastructure like Cloud, SaaS, IaaS, PaaS, mgmt, and Datacenter Operations (BCP, DR, ITSCM). Focus on areas like policy and processes, audit, business application change, governance, security and compliance. 

 Work on Project, Budget, Forecast, Vendor Development, Capacity, Operation, Excellence, Risk Compliance, , Audits, OLA, SLA, Application mgmt.. 

 Work as a point of contact between the business and the software development team to align project deliverables to business requirements. Global point of contact (between Germany, China, and Singapore) for various IT operations. 

 Involved in planning and implementing various application treatments like decommission, archival, , and retrieval of data management as per business requirements. 

 Manage BCP and DR yearly operational process. Setup Data warehouse reporting. Conduct IT strategy to IT board and Strategy Committee meetings. 

 Prepare and maintain a vulnerability assessment calendar for business applications and infrastructure and track and ensure necessary treatment to it. 

 Implement secure digital payment gateways (Paytm, secure page with ICICI bank, money collection via collection agency). 

 Evaluate team performance and rendered productivity enhancement feedback. Organize training sessions for team members based on identified training needs and other related factors. 

 Update the project status to the senior management and other stakeholders using detailed reports and presentations to enable effective decision-making. 

ICICI Prudential AMC Ltd, Mumbai, India IT AssistantManager Jun 2007 – April 2008 IT Manager April 2008 – Aug 2012 Accomplishments: 

 Saved 30% of electricity. Reduced data recovery period from 48 hours to 1 hour. 5 Business Application uptime reports delivered to the stakeholder handset. 

 Initiated accessing computers from anywhere any machine for the salespeople. 

 IT business service uptime and monitoring implemented to find cause and reduced incident cause finding from 8 to 12 hours to 1-2 hours.

  Pan India network (Internet, LAN, WAN) implementation and management. Accountabilities: 

 Focused on infrastructure and operations management, Data center service & DR Management, client and server management.

  Managed projects like Datacenter relocation, Access and Identity mgmt., Talisma to SAP migration, Disaster management, Unified Storage migration, Citrix for end-user computing, Electricity saving, Tape less backup while engaging in central storage migration, set up SMS alerts for critical systems, service monitoring for MIS uptime while reducing the troubleshooting time. 

Wipro Infotech Ltd., Mumbai, India Support Engineer - Blue Star July04-Apr05 Technical Lead - Glenmark Pharma Ltd. May05-Apr06 Support Lead - 3 Global Service Pvt. Ltd. May06-Jun07 Accountabilities:

  Rendered L2, L3 Active directory, and DNS design and recovery Email server upgrades. Worked on User migration, email migration, application migration 

 Data center management, end point service management, technical project management 

 Rolled out projects like Office and Data center setup and re-location for Glenmark Pharmaceuticals, Email migration and retention mgmt., Network communication establishment, Data room setup for remote locations to Glenmark Pharmaceuticals, and Patch management to various customers 

KJM Group system solutions., Mumbai, India Desktop and Service lead June 1996 till July 2004 

 Provided network solution to Mira Bhayander Corporation 

 Desktop management, contact management, sales and service management 

EDUCATION  Master in Computer Science (Information Technology), Sikkim Manipal University (SMU), India 2008  B Com, Mumbai University, Malad, India 1996 PROJECTS Project as project mangaer and responsible for planning to executation.  IT landscape re-design as per business strategy , 20 months.  Application retirement, 22 Months: Various business key applications were due for retirement, ensure the application is decommissioned and the data retrieval process prepared.  Migrate business app from Singapore to India, 22 months  Implemented IP V6 as perRBI Master direction , 12 months  Client compute security mgmt. for ~400+ users. 10 months  Service level agreement improved 70% to 90%. 15 months  Significant Data recovery from 48 hours to 1 hour. 16 months  Windows Domain and Exchange Mail Migration, 61 Days: Planning and Implemented Migration of Windows 2000 DC to Windows 2003 DC for ECGC India Ltd. Migration of Exchange of 2000 to Exchange 2003 for ECGC India Ltd.  IT Infrastructure, 59 Days: Installed/configured LAN, WAN setup with the vendor, Lease line setup with MTNL, DATA Center, Server like ISA, Exchange, Windows, VPN Setup, Shift Schedule.  IT Infrastructure, 31 Days: IT Infrastructure Setup at Glenmark Pharma Ltd. INDORE Completed successfully.- LAN/WAN/Server Installation Vendor Management Other technical project key player  Office and data center relocation  Email migration and retention management  Network Communication Establishment  Data Room Set up for Remote Locations  Patch Management  Access & Identity Management  Talisma to SAP migration  Disaster Management  Proactive Business Application Monitoring & Reporting  Unified Storage Migration  Citrix for End User Compute  Electricity Saving  Physical Security Management (CCTV and Access Card  VPN Implementation IT Operation Improvements:  New office IT setup in 6 months and migrated systematically without 0 business downtime.  Reduce turnaround time to incident and OLA improved from 70% to 90%.  Implemented capacity management and saved yearly around 30-40 million saving.  Automation in business processes by implementing chat bot service for end customer.  Implemented AWS cloud services for non- material applications.  Compliance delivery to RBI & TAX regulations.  Data leakage prevention at end points  Set process in Application management , change management to reduce incident and improve user experiance

Master in computer science in 2009 from Sikkim Manipal University.