Ayaan Rashid

I am a motivated professional with over 4 years of experience in customer support, where I developed strong problem-solving, communication, and analytical skills. My experience in understanding customer needs and identifying patterns has sparked my interest in data-driven decision-making, leading me to pursue a career as an analyst. As someone new to this field, I am eager to apply my transferable skills, learn advanced analytical tools, and grow into a role where I can contribute to business insights and strategic outcomes.

With over 4 years of customer support experience at Amazon, Capgemini, and Zomato, I have built strong problem-solving, communication, and operational skills. My roles included resolving customer issues, managing operations, and coordinating with stakeholders, which helped me develop an analytical mindset and the ability to identify patterns and process improvements. Now transitioning into data analytics, I bring technical knowledge in Excel, SQL, Python, and Power BI, along with a customer-focused approach to deliver actionable insights.

I hold a Bachelor of Commerce (Hons) degree from Umesh Chandra College, Kolkata. My academic background has provided me with a strong foundation in commerce and business concepts, while also developing my analytical and problem-solving skills. Alongside my degree, I have built technical proficiency in tools such as Excel, SQL, Python, and Power BI, which I am applying to transition into a career in data analytics