Tanmay sarkar

Experienced service desk analyst and Telecommunications Specialist with Expertise in computer technical troubleshooting related to software and hardware , LAN WAN issues and provisioning VOIP Devices like avaya, yealink, polycom.

Whitehat jr - Technical Support Associate

Full-time Sep 2020 to Mar 2021 (6 months)

1) Providing technical support to users by researching and answering questions,

2) Troubleshooting problems and maintaining workstation and LAN performance.

3)Providing answers to clients by identifying problems, researching answers, and

3) guiding clients through corrective steps. Improves client references by writing and

maintaining documentation.Regalix - Technical Support Associate

Full-time Jun 2021 to Dec 2021 (6 months)

Worked as a Technical Support/Relation manager/Account executive for top Indian creators

for short video platform MXP media India.

1) Auditing their uploaded video on the platform according to the audit guidelines

2) Assisting them regarding their content on a weekly basis.

3) Onboarding new creators and creating yearly contracts for them.

4) Creating invoices and coordinating with them regarding payment at the end of the month.

Providing daily update for their approved/rejected video EOD.

5) Assist clients and customers in installing software.

6) Take remote access and assist clients on various issues like outlook, pc issues, vpn

connectivity and other process related applications accordingly.

7) Also work on backlog tickets and do follow ups and to get the incidents resolved.

Kyndryl - Service Desk Associate

Full-time Apr 2022 to April 2024 (2 years )

Working as a Service desk associate L1 – Client – HARTFORD

1) Working in IBM/Kyndryl Corporation as a Technical Support representative.

2) Responsible for solving end user queries over phone, e-mail, and chat.

3) Providing remote Infrastructure support delivery to all product related technical issues

experienced by customers.

4) Managing user accounts in Active Directory which includes creation of user accounts,

password management, account lock outs among others.

5) Catering to user requests related to access of various tools like Citrix, VPN, and other group

managed applications.

6) Troubleshoot issues pertaining to Microsoft applications like Outlook, Teams etc.

7) Install and configure various client applications like Lotus Notes, SAP based applications

among others.

8) Document all the tasks performed in a transparent manner in ticketing tools such as

ServiceNow

Movate Technologies (CSS Corp)

Full- time April 2024 – ( 6 months- Till Date)

Working for VONAGE- Client-Starbucks

1)Provisioning Avaya, Yealink and Polycom devices , configuring, installing firmware.

2)Maintaining communication systems such as IP phones, video conferencing

equipment, and related software.

4) Setting up user accounts, call flows, configuring network settings, troubleshooting

issues, and ensuring smooth operation of the devices within an organization's

communication infrastructure

Class 10th – Army School Barrackpore.

Class 12th – Kendriya Vidayalaya Army Barrackpore.

Higher Diploma in Software Engineering – NIIT.

Graduation – Himalayan University (B. Com)