AYESHA SALEEM

Analytical and goal-oriented team player with more than 6 years of experience in the banking industry. Self-motivated and eager to guide and learn from peers. 

HSBC INM (The Hongkong and Shanghai Banking Corporation Limited India)

Client service manager (Business banking) /Customer Onboarding & CDD Analyst                                                June 2018 - Present

Roles and Responsibilities:

• Liaise with the client to gather detailed client information and supporting documentation required to complete the CDD profile including Financial Crime Risk Review (FCRR) and Know Your Customer (KYC)

• Review and check for completeness of CDD information and supporting documentation before submitting the case to CDD Operations for review and approval

• Act as a point of escalation for Service Delivery and escalate a case to the Relationship Manager if the client is not cooperating

• Take ownership for the development of an onboarding plan and the creation of the client application pack

• Handle requests for additional information from CDD Operations and liaise further with the client as required

• Ensure Customer Turn Around Times (TAT) are agreed, and the associated SLA’s are visible and managed with all involved parties

• Ensure the client is able to successfully activate the cash account and is in receipt of the ‘tools’ required for channel access

• Be an active member of the team and a strong team-player

• Strong communication both upwards and at peer level

• Ensure that any data input is dealt with in a timely manner and in the correct and consistent format

• Maintain an environment in which compliance and risk control are a key performance criteria

• Control of workflow processes, adhering to all associated procedures

• Actively participate in the development and refinement of the internal control/process environment to optimize the customer service proposition whilst maintaining the above

 HSBC Electronic Data Processing India Pvt. Ltd.​ 

Customer Service Executive                                                             July 2016 -June 2018

     Inbound Customer Service:​

• Working for a voice based process, providing excellent, efficient and proactive customer driven service to UK customers.

• Dedicated to continuously improve on product/procedure knowledge.

• Conduct Daily Devotion to discuss about team stats as and when applicable.

• Create a supportive work environment driven by people centric values.

• Exhibit ownership in order to meet business requirements.

• Good understanding of HSBC Values and Principles & implemented them on day to day business

Bachelors of business management in Finance (BBM) from NMKRV Institute. 

Pre-University education in Science from NMKRV Institute.