Ayush S

Visionary and impact-driven transformation leader with 20+ years of experience designing and executing large-scale touchless processing initiatives. Proven success in enabling end-to-end digital operations, eliminating manual touchpoints, and driving enterprise efficiency using AI, ML, and process mining. Adept at aligning technology and business agendas to unlock enterprise value and create future-ready organizations.

Experienced in building & scaling Global Capability Centers (GCCs & managing large-scale transformation programs that embed AI, automation, analytics, and process innovation into core business models.

Combines deep operational understanding with C-level advisory expertise to drive structural changes, re-platform legacy systems, and deliver sustainable impact on EBITDA. Recognized for leading high-performing global teams,

Currenly working as a Director at Novartis, leading enterprise-wide transformation of 650+ processes across Finance, Procurement, Commercial, and Operations, unlocking $23M+ in annual value through automation, Process Mining, AI/ ML tools

Expert in Transition & Consolidation, successfully migrated and stabilized 34+ processes across Healthcare, Telecom, HR, and Customer Care from US/EMEA to offshore hubs in India, Philippines, and China.

Division Setup Specialist, built and scaled COEs and Consulting divisions, including Automation & Business Excellence functions—covering strategy, hiring, P&L management, and governance.

Digital Innovation Leader at IBM, established and led the Automation CoE, deploying 170+ bots globally, building frameworks, and managing CXO-level stakeholder engagements.

Strong Tech & Data Fluency, with hands-on experience in automation tools (Blue Prism, SAP BPA, Power Apps), process mining (Celonis), BPM (Adonis, BlueWorks), orchestration (ServiceNow, Appian), and AI/ML (Watson, Python, AWS).

Proven Large-Scale Delivery: Directed automation programs for a leading Singapore-based bank, delivering cost reduction and efficiency across critical operations.

Strategic Leadership & Governance: Managed C-suite relationships globally, established governance boards/steering committees, and led cross-continental teams (EMEA, China, Mexico).

Recognized Innovator & Award Winner, receiving the Novartis Innovation Award, IBM Global Quality Excellence Award, CXO Award, and Genpact “Diamond Award” for end-to-end reengineering.

Career Path: Senior roles at Novartis, HSBC, IBM Consulting, Genpact, EY Consulting, and Hughes Software, consistently delivering enterprise transformation, risk consulting, and strategy outcomes at global scale.

Digital & Technology Credentials: Certified AI/ML Professional (MIT – US), Cisco Certified Network Associate (CCNA), BS7799 Certified—strong grounding in digital transformation, automation, and emerging tech.

Process & Transformation Expertise: Master Black Belt & Black Belt in Lean Six Sigma, Advanced Lean Techniques Trainer, Design Thinking Certified—applied in enterprise-wide process excellence and automation programs.

Project & Agile Delivery: Extensive experience in project/program management, Agile methodologies (Scrum, Sprint Planning, Daily Stand-ups), and governance frameworks for global transformation.

Academic Foundation: PGDBM (IT & Systems) and B.Com (Hons).