Bhavook Kumar

 Served as an Admission Officer and Counselor, providing effective career guidance to students at foundation and higher

levels.

• Addressed student and parent queries, identified suitable career pathways using Gardner’s Psychometric Test, and

analyzed student performance.

• Managed front-end and back-end admission operations, including handling high footfall during peak admission periods.

• Worked on Lead Management Systems and PeopleSoft Software for admission processing and post-admission

activities.

• Tracked fee outstanding records, managed transfers, handled refund and retention cases, and ensured compliance with

branch and audit requirements.

• Took ownership of conducting scholarship examinations at center and national levels.

• Visited schools, built strong relationships with school authorities, successfully converted schools for scholarship tests,

and collected student data for enrollment and outreach initiatives.

MS INSTITUTE OF EDUCATION PVT. LTD. Sales and Marketing

Jun 21- July 24

MSIE is a comprehensive platform designed to provide convenient and flexible educational opportunities to every

potential aspirant.

 Counseled admitted students on course selection and registration processes. Responded promptly to inquiries from

parents or guardians regarding admissions procedures or policies.

 Acquire new sales by engaging potential customers and introduced them to MS institute.

 Analyzed enrolment trends to identify potential areas for improvement within the admissions process. Maintained

accurate reco rd of all inquiries, applicants, acceptances, denials, and withdrawals from admission process.

 Provided guidance and support to prospective students on the admissions process.

 Executed targeted campaigns on platforms such as LinkedIn, Facebook, and others, contributing to a 40% increase inbrand visibility and engagement.

MS INSTITUTE OF EDUCATION PVT. LTD. Admission Counsellor B2B

Jan 2024 – 20th February

A B2B Ed - tech platform empowering educational agents

 Generated Offline Leads: Significantly boosted offline lead generation, fueling business development efforts.

 Turnaround Time Improved 50%: Implemented efficient processes, cutting response times by 50% and elevating customer

satisfaction.

 Vendor Collaboration: Worked closely with vendors, resulting in a 25% rise in timely response rates and booking

confirmations.

 Feedback Management: Skillfully handled feedback, reducing escalations by 30% and enhancing customer relationships.

 Communication Restructuring: Revamped agent communication, reducing average response times by 40%.

 Technical Problem-Solving: Aided technical teams, improving automated lead capture by 20%.

 CRM Revamp: Led CRM redesign, driving a 15% increase in speed of data management.

AAKASH EDUCATIONAL SERVICES LIMITED Admission Officer

25th February– Till date

Aakash is a leading educational institution in India that provides comprehensive test preparatory services to students preparing for medical and

engineering

• Served as an Admission Officer and Counselor, providing effective career guidance to students at foundation and higher

levels.

• Addressed student and parent queries, identified suitable career pathways using Gardner’s Psychometric Test, and

analyzed student performance.

• Managed front-end and back-end admission operations, including handling high footfall during peak admission periods.

• Worked on Lead Management Systems and PeopleSoft Software for admission processing and post-admission

activities.

• Tracked fee outstanding records, managed transfers, handled refund and retention cases, and ensured compliance with

branch and audit requirements.

• Took ownership of conducting scholarship examinations at center and national levels.

• Visited schools, built strong relationships with school authorities, successfully converted schools for scholarship tests,

and collected student data for enrollment and outreach initiatives.

Suresh Gyan Vihar University, Jaipur

Bachelors of Commerce 2021-2024

Cumulative GPA - 8.0