Chandramohan Y L

Seeking a challenging position in Order Management or Operations, leveraging extensive experience to contribute to organizational growth, efficiency, and customer satisfaction.

Experienced Order Management and CRM professional with over 18 years of industry

experience, lastly worked as an Order Specialist at Dell International Services India

Pvt. Ltd. Skilled in handling end-to-end order processing, customer support,

documentation, SLA compliance, and cross-functional coordination across global

operations. Background includes working in the Banking and ITES sectors, with proven

strengths in fraud detection, AML processes, and driving process improvements.

Consistently recognized for quality contributions, including awards such as Fraud

Savings, STAR, and Team Ovation during tenure at IBM Daksh. Proficient in tools like

GII, ORL, and OPS, and experienced in mentoring new team members and supporting

knowledge-sharing initiatives. Holds a Bachelor’s degree in Arts and certifications in

Computer Applications and Hardware. Known for strong teamwork, attention to detail,

and a steady commitment to service excellence and operational efficiency

Bachelor of Arts (Specializations in History,

Economics and Political Science): Bangalore

University – 2002