Charles M

Expertise in siebel CRM Technologies including OpenUI

EXPERIENCE SUMMARY

• Experience as Siebel Developer, involved in Requirement Gathering, Designing and Development
• Experience in Siebel Configuration, Workflows, Scripting and other development alternatives (Web services, Restful API, OpenUI, EIM, Embedding .Net Applets in Siebel etc.,)
• Worked on Siebel 8.0, 8.1, IP14, IP15, IP16, IP22 Siebel Application
• Experience in implementation of IP15.5, IP16.7 (Upgrade from 8.1 to IP16, IP17)
• Experience in Agile methodology
• Exposure on entities like Deals, Orders, Accounts, Contacts, Prospects, Install base, Service Request, Contracts, Service Opportunities, Quotes, Warranties, Products, Activities etc.,
• Extended support during Go Live and post Go – Live
• Working in High, Low-Level Design, IA, UTC, TSD Documents.
• Experience in Implementation of IP16 Features like DISA, SODD, Chart, Recent Record, Recent Activities etc.,
• Working with Oracle support for any critical defects if needed.
• Involved in fine tuning of Application performance and application UI.
• Good Co-ordination with testing team by working with HP Quality Centre and ALM for the closure of Defects as per severity.
• Experience in Siebel Administration and server related activities.
• Experience in Siebel Marketing Campaigns
• Experience in Siebel Lead Management, Service Request modules, Quotes, Order, Deals, Invoice & Billing, Agreements etc.