Chetan Sondhi

With over a decade of experience in ServiceNow development, customization, support, and administration, I have honed my skills in dedicated and managed service provider (MSP) environments. My expertise spans various ServiceNow products and solutions, including IT Service Management, IT Operations Management, IT Asset Management, HR, CSM, FSO and IT Business Management.

Certifications:

• Certified ServiceNow System Admin
• Certified ServiceNow Application Developer
• Certified ServiceNow Implementation Specialist:
  • IT Service Management (ITSM)
  • Customer Service Management
  • Discovery
  • Human Resources Service Delivery (HRSD)
  • Software Asset Management
  • Event Management
  • Project Portfolio Management
  • Vulnerability Management
• Certified Scrum Master
• ITIL 4 Certified

How I Can Help You

Strategic Planning and Consultation:

• Collaborate with stakeholders to understand business needs and translate them into comprehensive ServiceNow solutions.
• Provide strategic guidance on ServiceNow best practices, roadmaps, and implementation strategies.

Architectural Design and Implementation:

• Design and develop tailored ServiceNow architectures that optimize performance, scalability, and security.
• Oversee end-to-end implementation, ensuring seamless integration with existing systems and processes.
• Lead complex migrations and upgrades with minimal disruption to business operations.

Customization and Optimization:

• Customize and extend ServiceNow applications to meet specific business requirements.
• Optimize workflows, business rules, and UI policies for improved efficiency and user experience.
• Implement automation and orchestration to reduce manual efforts and enhance service delivery.

Integration Expertise:

• Expert in integrating ServiceNow with third-party systems and tools using REST, SOAP, and custom APIs.
• Develop robust integration strategies to ensure data consistency and seamless communication across platforms.

Governance and Compliance:

• Establish and enforce data governance policies, ensuring the integrity and security of data within ServiceNow.
• Maintain compliance with industry standards and regulations through meticulous architecture and implementation practices.

Professional Approach:

• Client-Centric: I focus on understanding client needs and delivering tailored solutions.
• Innovative: Constantly seeking new ways to improve processes and solve problems.
• Collaborative: Strong team player with excellent communication skills.

This encapsulates my comprehensive experience and multifaceted expertise in ServiceNow and related ITIL topics, underscored by a strong foundation in certified skills. Let's connect to discuss how I can bring value to your projects!