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Daniel Michael

Daniel Michael

Operation Head - Hospitality Industry
Mumbai, Maharashtra

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About Daniel Michael:

I am a hardworking, honest individual. I am a good timekeeper, always willingto learn new skills. I am friendly,helpful and polite,have a good sense of humour. I am able to work independently in busy environments and also within a team setting. I am outgoing and tactful,and able to listen effectively when solving problems


 

 

Experience

  • Operation Head


 

Skills

 

 

 

  
 


 

Work Experience


 

  • DUCLEAN FACILITYSERVICES PVT LTD
    • 15/05/2021 – 29/2/2024

 

  • Achievements/Tasks


 

 

  • Indore - Madhya Pradesh


 

 

  • Maintain day-to-day operation and client management.
  • Coordinate with leadership management team.
  • Responsible for the aggressive and successful operation.
  • Monitor Operational and Service Qualitylevels
  • Responsible for Office administration and facility management
  • Responsible for devising policies and procedures for effective management of facilities.
  • Innovate and establish measures for cost control and improvement inservices at all times.
  • Ensuring all documents (bills/ papers/asset receipts) are managed for Audit and otherrelevantpurposes.
  • Asset management
  • Budgeting for administrative expenses and ensuring the compliance.
  • Developing, reviewing, and improving Operation systems, policies, and procedures.
  • Working with the accounting and management teams to set budgets, monitor spending, and process payrolland other expenses.
  • Planning, scheduling, and promoting office events, including meetings, conferences, orientations, and training sessions.
  • Ensures proper labor relations and conditions of employment are maintained.
  • Ability to plan for and keep track ofmultiple projects and deadlines.
  • Familiarity with budget planning and enforcement, human resources, and customerservice procedures.
  • Customer needs, expectations and behaviours and managing those factors to affect business performance.

 

  • Sales & Operation Manager
  • GREEN FACILITYSERVICES
  • 01/02/2020 – 10/04/                                               2021 ( job lost due COVID-19 )
    • Indore - Madhya Pradesh
  • Achievements/Tasks

 

  • Responsible for smooth & efficient Day to day Operation of the Department, maintaining the highestservicestandard.
  • Reporting to CO
  • Responsible for Budget, training, sales promotion.
  • Overall staff welfare, learning & development of facility services
  • Monitor adherence to safety, Hygiene and cleanliness standard.
  • Ensuring customer service satisfaction index is maintained up to 100%.
  • Maintain Liaisons with local authorities.
  • Recruitment and performance appraisal of the staff in the department.
  • Reviewing the monthly profit and loss statement for various outlets and deriving inferenceand developingaction plan for the same.
  • Accelerate the tempo of existing clientele through regular monitoring of client feedback, prompt, efficient,accurateservice procedures and enhancing guest loyalty throughintroduction of variousschemes and retention promotions.


 

  • Branch Head
  • Rare Hospitality & Services Pvt Ltd

22/04/2019 – 15/01/ 2020

 

Achievements/Tasks


 

 

 

 

 

Indore - MadhyaPradesh


 

 

  • Responsible for handling day to day operations & promotes the property within the client environment. Participate in client meetings and take part in new client acquisition. Regularly conducts meetings, assigns duties to concerned Heads and observers performance to ensure adherence to Company policies and established operating procedures. Provides training to staff. Receives in resolving complaints and service recovery process. Review employee performance and conducts personnel actions such as disciplinary actions. Adheres to all franchise and company procedures and regulations as well as standard operating procedures. Builds loyalty through proactive communication, setting and managing expectations. Assist in keyproperty issues including capital projects, customer service and refurbishment. Performs daily, weekly and monthly property inspections. Sound knowledge of P&L;, billing and other financial/ contracting processes. Respond to auditsto ensure continualimprovement is achieved.
  • Manage relationships with business partners and regulatory agencies with the overall objectiveof deliveringservice of world class.
  • Increase customer satisfaction and optimize customerservice quality and levels to ensure positivecustomerexperience and achieveratings.
  • Responsibilities wouldalso include PricingStrategies, Commercial ProcessOwnership, commercial development, current legislation and contract law, and supporting all tender and bid proposal activity
  • Supervise employees, making sure they follow regulations and meet customer service standards.
  • Work to realize financial objectives by motivating staff and implementingmarketing strategies.
  • Schedule employee shifts and administer payroll.
  • Follow up Outstanding payment from the client.
  • Monthly Review meeting with Executive, Supervisor Sales.
  • Monthly report to send to HO.
  • Training & Reward conducting calendar for the sites every month.
  • Proposal for New Site costing to make and send to UPT to getapproval from HO

 

 


 

  • Asst General Manager-Operation
  • Ocean UnicareFacilities Pvt Ltd

20/06/2016 – 30/11/2018

 

Achievements/Tasks


 

 

 

 

 

Indore - MadhyaPradesh


 

  • Responsible for handling day to day operations & promotes the property within the client environment. Participate in client meetings and take part in new client acquisition. Regularly conducts meetings, assigns duties to concerned Heads and observers performance to ensure adherence to Company policies and established operating procedures. Provides training to staff. Receives in resolving complaints and servicerecovery process. Reviewemployee performance and conducts personnel actions such as disciplinary actions.Adheres to all franchise and company procedures and regulations as well as standard operating procedures. Builds loyalty through proactive communication, setting and managing expectations and delivering solid business results. Assist in key property issues including capital projects, customer service and refurbishment. Performs daily, weekly and monthly property inspections. Sound knowledge of P&L;, billing and other financial/ contracting processes. Respond to audits to ensure continual improvement is achieved.
  • Manage relationships with business partners and regulatory agencies with the overall objective of delivering service of world class.
  • Increase customer satisfaction and optimize customer service quality and levels to ensure positive customer experience and achieve ratings.
  • Responsibilities would also include Pricing Strategies, Commercial Process Ownership, commercial development, current legislation and contract law, subcontract Management, and supporting all tender and bid proposalactivity
  • Develop Commercial Annual Operating Plans and ensureachievement of targetsset.
  • Supervise employees, making sure they follow regulations and meet customerservice standards.
  • Work to realize financial objectives by motivating staff andimplementing marketing strategies.
  • Schedule employee shifts and administer payroll.
  • Administration & Liasoning.
  • Housekeeping &Facility Management.


 

  • Infrastructure management, setting up of new offices.
  • Providing support for maintenance
  • Procurement &Vendor management.
  • Regulatory Compliance.

 


 

  • RegionalHead
  • Golden Hospitality Services Pvt Ltd

01/01/2011 – 10/06/2016

 

Achievements/Tasks


 

 

 

 

 

Indore /Pune


 

  • Oversees operations of the regional (Administration ,Operation, Accounts, Legal Compliance ,conducting monthly department head visits and meetings; ensuring that reports are delivered in a timely manner; providing a working environment that meets all regulatory compliance; and completing and maintaining all key
  • Develops and manages budgets, verifies and assuresappropriate use of staff, materials, supplies and vendors.Insures that current records of all maintenance procedures are kept as required to meet all applicable codes and standards.
  • Ensures financial performance of areas managed. Drive financial Improvements where opportunity exists.
  • Manages and oversees the recruitment, training and development of management and staff. Establish an environment that attracts and develops talentedleaders, with the objective of aligning that talent with the goals and objectives
  • Oversees customer satisfaction surveys.
  • Networks with peers to gain innovative ideas and sourcing of information. and to provide for standardized policies, procedures, key statistics, work order processing, performance and quality indicators and uniform disciplinary action where ever possible
  • Directs involvement in quality and/or otherinitiatives within the department
  • Actively participates in construction related activities including a primary role in the development and implementation as required.
  • Responsible for MIS Report.
  • Day to Day reporting to my senior

 

 

  • From 13th June 2004 As Team Co-Ordinator In Mumbai/ From 13th June 2006 Till 24th December 2010 As Regional office In Charge got Promoted for Indore (M.P )

 


 

  • Sanjay Maintenance Services Pvt Ltd

13/06/2004 –24/12/2010

 

Achievements/Tasks


 

 

 

 

INDORE - Madhya Pradesh


 

  • Responsible for the smooth, efficient, cost effective operation of the Housekeeping Department including labor management, inventory control, and the development and maintenance of a positive and supportive work environment and inter/intra departmental relationships
  • Oversees daily assignment of duties to Housekeeping staff
  • Oversees daily operations of Housekeeping Department to ensure that the highest possiblequality standards are consistently maintained and that service is provided in a highlyprofessional manner
  • Maintains Housekeeping staffing levels to provide for optimal performance Develops and maintains a quality.
  • Responsible for overseeing the activities of Housekeeping Staff.
  • Monitors daily payroll and takes corrective action when disparities occur or productivity drops
  • Possesses full knowledge of all matters relating to the proper administration of the Housekeeping department
  • Possesses full knowledge of the specific duties, responsibilities and skills of every member of the Housekeeping department, particularly thoseof the Housekeeping Manager, and performs in any capacityas needed
  • Maintains close contact and ensures good communication with employees Ensures that responsive andefficient repair servicesare provided to satisfy clients.


 


 

Education

SSC                                                    Graduated, 1996

Maharashtra Board                                    Marks 63.60%

 

HSC                                                  Graduated, 1998

Maharashtra Board                                  Marks 48.50%

 

  
 


 

                                               Professional Qualifications and Affiliations                                               

 

NAME OF THENAME OF INSTITUTIONYEAR OF PASSING
EXAMINTIONAL
Diploma Course in Hotel Management.

 

International Maritime &

 

1999-2000

Oilfield Catering Training
Institute

 

  
 


 

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