Dawood Shaikh

With diverse experience in Cisco VoIP Networks and Telecommunication systems for more than
around 8 years, intend to take up a responsible position in the I.T field where the area of activity includes
Unified communications support, VoIP, network administration, and also where my skills and hard work
would be of value and to grow with the organization where I work, learn and earn certifications in new
Technologies.

More than 8 years of experience in IP Telephony, Networking operations and Technical Support.
● Well experienced in IP telephony products like Cisco Call Manager 11.x,12.x and 14.x Cisco Call Manager features,
Applications, SIP Gateways and SRST.
● Worked with Cisco Remote Operation Services (CROS) and their client’s complex Cisco voice enterprise
Networks.
● Currently working in Tek system Ltd as a Senior Network Administrator
● Worked with a multinational and multicultural workforce.

Technical Skill

Implemented and supported CUCM (10.x 12.x,14.x), CUC and CUCME
● Good understanding of VCS Expressway- C, and Expressway -E, MRA
● Good understanding of CUCM and NICE Integration and voice recording
● Good understanding of UCCX call flow,Jabber, IM & presenceGood understanding of Global customer’s
Business needs, temperament and working process.
● Abilities in installation & administration of Cisco Call Manager, Designing Dial plan and
troubleshooting complex call routing issues.
● Proficiency in troubleshooting in Cisco Call Manager call routing, Gateway.
● Have good knowledge to cabling fundamentals in the networking
● Integrated Service Digital Network (ISDN) T1/E1 PRI
● Gateway Protocols SIP and H.232
● RTMT Monitoring Tool
● Knowledge of DNA
● Configuration and troubleshooting of SRST.
● Codec G.711 and G.729
● Raising issues with Cisco/ AT&T through portal as well as call
● Configuration of YealinkPhone (Third party SIP Phone)
● Configuring and Managing VOIP & POTS dial-peer

15 years of education with 10+2+3 diploma in computer science 

Diploma (computer science, engineering)
✓ Higher Secondary Education – Higher Secondary School. Kadur, Karnataka
✓ Secondary School Leaving Certificate – Higher Secondary School Kadur, Karnataka