
Deepika Singh
Customer Service / Support
About Deepika Singh:
Experienced and results-driven professional with 14 years of expertise in branch operations handling. I bring a solid background in managing and optimizing branch-level processes to drive operational efficiency, enhance customer satisfaction, and achieve organizational goals. My MBA in finance provides a strong foundation in financial principles, enabling me to make data-driven decisions and contribute to the financial success of the branches I oversee.Throughout my career, I have successfully implemented strategies to streamline operations, improve productivity, and enhance profitability. I possess a deep understanding of branch operations, including staff management, inventory control, customer service, and regulatory compliance. I am adept at identifying areas for improvement, developing and executing action plans, and collaborating with cross-functional teams to achieve desired outcomes.
Experience
Organization: Pest Relief India Pvt. Ltd
Position: Manager in Operation Department
Duration: Oct 2009 to present
Profile:
- Proficient in smooth processing of all back-end operations
- Gathering and updating data to maintain departmental records and databases
- Coordinating activities and preparing internal reports for management
- Preparing MIS reports and sending them to the concerned teams
- Ensuring compliance with safety measures and coordinating with other departments
- Maintaining a database of fumigation and pest control work orders and projects
- Interfacing with clients, understanding their requirements, and suggesting viable solutions
- Managing staffing requirements and handling a team of supervisors and operators
- Conducting interviews for potential new hires and providing training to employees
- Coordinating with outside vendors and reviewing technician reports
- Managing day-to-day operations, including staff hiring and firing, client relations, and financial planning
- Maintaining chemical inventory and fumigant records in compliance with standards
- Handling accounts, cash, bank books, expenses, and employee travel vouchers
- Resolving accounting discrepancies and handling purchases
- Ensuring smooth administration and program planning
- Developing and implementing plans to achieve objectives and increase branch productivity
- Maintaining customer relationships and managing daily operations
- Supervising and developing staff, setting goals, and monitoring performance
- Evaluating business processes, implementing procedures for efficiency, and preparing reports
Organization: Taxsmile.com India. Pvt. Ltd.
Position: Sr. Executive in Operation Department
Duration: Jan 2008 to Sep 2009
Profile:
- Managing and handling product support from start to end
- Handling customer queries and providing L2 level service
- Processing e-Mudhra digital signatures
- Managing and maintaining the admin site for the company's product
- Uploading XML on the Income Tax Department website
- Conducting online testing of the product and preparing specifications
- Managing the team and daily work reports
- Designing processes and preparing product presentations
- Dealing with product vendors and handling income details for customers
- Converting and resolving errors in XML files
- Downloading and mailing ITRV forms to customers
- Handling customer requests and updating records in Taxsmile admin
Education
MBA in finance from Mumbai University
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