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Navi Mumbai
Deepika Singh

Deepika Singh

Branch Operations Manager
Navi Mumbai, Thane District

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About Deepika Singh:

Experienced and results-driven professional with 14 years of expertise in branch operations handling. I bring a solid background in managing and optimizing branch-level processes to drive operational efficiency, enhance customer satisfaction, and achieve organizational goals. My MBA in finance provides a strong foundation in financial principles, enabling me to make data-driven decisions and contribute to the financial success of the branches I oversee.Throughout my career, I have successfully implemented strategies to streamline operations, improve productivity, and enhance profitability. I possess a deep understanding of branch operations, including staff management, inventory control, customer service, and regulatory compliance. I am adept at identifying areas for improvement, developing and executing action plans, and collaborating with cross-functional teams to achieve desired outcomes.

Experience

Organization: Pest Relief India Pvt. Ltd

Position: Manager in Operation Department

Duration: Oct 2009 to present

Profile:

  • Proficient in smooth processing of all back-end operations
  • Gathering and updating data to maintain departmental records and databases
  • Coordinating activities and preparing internal reports for management
  • Preparing MIS reports and sending them to the concerned teams
  • Ensuring compliance with safety measures and coordinating with other departments
  • Maintaining a database of fumigation and pest control work orders and projects
  • Interfacing with clients, understanding their requirements, and suggesting viable solutions
  • Managing staffing requirements and handling a team of supervisors and operators
  • Conducting interviews for potential new hires and providing training to employees
  • Coordinating with outside vendors and reviewing technician reports
  • Managing day-to-day operations, including staff hiring and firing, client relations, and financial planning
  • Maintaining chemical inventory and fumigant records in compliance with standards
  • Handling accounts, cash, bank books, expenses, and employee travel vouchers
  • Resolving accounting discrepancies and handling purchases
  • Ensuring smooth administration and program planning
  • Developing and implementing plans to achieve objectives and increase branch productivity
  • Maintaining customer relationships and managing daily operations
  • Supervising and developing staff, setting goals, and monitoring performance
  • Evaluating business processes, implementing procedures for efficiency, and preparing reports

Organization: Taxsmile.com India. Pvt. Ltd.

Position: Sr. Executive in Operation Department

Duration: Jan 2008 to Sep 2009

Profile:

  • Managing and handling product support from start to end
  • Handling customer queries and providing L2 level service
  • Processing e-Mudhra digital signatures
  • Managing and maintaining the admin site for the company's product
  • Uploading XML on the Income Tax Department website
  • Conducting online testing of the product and preparing specifications
  • Managing the team and daily work reports
  • Designing processes and preparing product presentations
  • Dealing with product vendors and handling income details for customers
  • Converting and resolving errors in XML files
  • Downloading and mailing ITRV forms to customers
  • Handling customer requests and updating records in Taxsmile admin

 

Education

MBA in finance from Mumbai University

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