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Dinesh Prajapati

Dinesh Prajapati

Manager Customer care

Customer Service / Support

Mumbai, Maharashtra

Social

About Dinesh Prajapati:

20+ Years, Experience in Customer care in Share market Sofware Domain

Experience

  • Lead and mentor support team ensuring timely resolution of calls and technical support for nationwide clients.
  • Designed and implemented new query and escalation processes, resulting in improved first-call resolution rate and reduced customer escalations.
  • Coordinated with sales, development, testing, and data teams for seamless software rollouts and troubleshooting.
  • Delivered training on modern support technologies (Anydesk, TeamViewer etc.)
  • Travelling to branches for Training, Upgrades and staff development.
  • Developed MIS reports, monitored KPIs, and presented insights to senior management for strategy improvements.
  • Gathered user requirements and translated into actionable development plans, leveraging feedback for continuous product enhancement.

Education

Bachelor of Commerce  Mumbai University 1998-99

H.S.C. — Mumbai Board, 1995-96

S.S.C. — Mumbai Board, 1993-94

 

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