G DURGABHAVANI
Customer Service / Support
About G DURGABHAVANI:
Perform Level 1 support, issue qualification, root cause analysis, ticket follow up or routing (process, IT, operational)
Defines actions/plans to improve metrics and performance and oversees implementation
Defines workarounds; drives for permanent system fixes and corrective actions
Logs issues to IT Support or respective process owner when/if needed etc..
Experience
I have expirienced in order management - Sales operations domain
Education
- Represents the needs of the business during process improvement or IT led projects
- Identifies recurring problems and initiates improvements initiatives/projects
- Contributes in process engineering activities and projects
- Acts as a general interface between operations and IT
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