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G DURGABHAVANI

G DURGABHAVANI

Sales operations Analyst / Pricing Operations

Customer Service / Support

Chennai, Chennai district

Social

About G DURGABHAVANI:

Perform Level 1 support, issue qualification, root cause analysis, ticket follow up or routing (process, IT, operational)
Defines actions/plans to improve metrics and performance and oversees implementation
Defines workarounds; drives for permanent system fixes and corrective actions
Logs issues to IT Support or respective process owner when/if needed etc..

Experience

I have expirienced in order management - Sales operations domain

Education

  • Represents the needs of the business during process improvement or IT led projects
  • Identifies recurring problems and initiates improvements initiatives/projects
  • Contributes in process engineering activities and projects
  • Acts as a general interface between operations and IT

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