Gayathri Narayanan

Self-driven Business Analyst with 4+ years of experience in the retail and healthcare domains, including 2 years as a Scrum Master and in project management. Skilled in Salesforce Field Service and ServiceMax-based projects, with hands-on experience leading end-to-end development initiatives. Successfully led a 15-member cross-functional team to deliver complex solutions on time and within scope. Expertise includes requirements gathering, sprint planning, story refinement, stakeholder communication, and Agile methodologies. Experienced in pre-sales engagement and solution scoping, contributing to securing new business opportunities. Recognized as a strong communicator and collaborative leader, with a proven track record of driving outcomes in fast-paced, client-facing environments.

As a Business Analyst and Scrum Master at Infinity Retail Ltd (TCS), I have led Agile ceremonies, including sprint planning, daily standups, backlog refinement, demos, and retrospectives, while managing a 15-member cross-functional team to deliver end-to-end Salesforce Field Service and ServiceMax-based solutions. I collaborate closely with stakeholders to gather and document business requirements, create functional specifications, and streamline workflows. My role involves overseeing project timelines, budgets, and deliverables, conducting UAT, facilitating training sessions, and maintaining comprehensive documentation of system changes. I actively contribute to pre-sales initiatives by engaging early with clients and scoping solutions to drive business growth. Previously, as a Support Lead for Becton Dickinson (TCS), I led a technical support team, managing escalations, improving service delivery processes, and providing technical guidance to ensure efficient resolution of client issues. I also developed support documentation, coordinated with cross-functional teams, and implemented feedback-driven improvements to enhance customer satisfaction.

I completed my Post Graduate Diploma in Management (PGDM) with a specialization in Business Intelligence and Marketing from Rajagiri Business School, Kochi, in August 2020