beBee background
Professionals
>
Customer Service / Support
>
Bengaluru
Girish D

Girish D

Service desk Team lead
Bengaluru, Bengaluru Urban

Social


About Girish D:

Bachelor of Chemical engineering with 3.5 years cumulative IT experience.

Excellent communication and presentation skills and customer-oriented attitude. High execution speed and proactive learning aptitude. Strong Interpersonal skills and Leadership potential with ‘CAN DO' attitude. Highly motivated, problem-solver and enthusiastic learner who quickly grasps concepts and technical skills Technical Skills

Experience

  • Supporting the applications like Sales force, Power BI, Jira, SAP, Microsoft applications.
  • Handled team of 6 to 8 people along with worked as individual on the assignments
  • Trained 2 of the junior members in the team and working continuously with them, to bring them up to speed the process.
  • Working on Incidents that are triggered from ServiceNow ticketing tool. Expert in Dell Latitude, Precision and Tower models.
  • Maintaining the active directory account of the clients.
  • Troubleshooting the office 365 applications.
  • Resetting the computer passwords and working on access related issues.
  • Basic network (WAN, LAN and wireless) troubleshooting.
  • Install, maintain, and troubleshoot all computer hardware and software within the organization
  • Working on the outages like P1, P2 and P3 tickets.
  • Supporting client via Emails, Tickets, Chats and via calls.
  • End to end support to the applications.
  • Implemented security and compliance policies to protect sensitive information.
  • Utilized PowerShell scripting to automate administrative tasks and improve efficiency.
  • Assisted users with mailbox setup, access permissions, and troubleshooting
  • Daily status calls and meetings with offshore team.
  • Maintain the dashboard and handling the team and collaborated with cross-functional teams to implement email routing and delivery solutions.
  • Be responsible for providing the first line support for hardware such as: Laptops, Desktops and Printers, and providing software support for products such as Microsoft Windows Operating Systems, Microsoft Office, and other proprietary software like SAP, AS400, Mainframe etc.,
  • Provided support and administration for Microsoft Exchange Server, managing shared mailboxes and distribution lists.
  • Configured and maintained Exchange environments, ensuring optimal performance and reliability.

Resolved technical issues related to mail flow, mailbox a

  • ccess, and distribution list management.

Education

SIT – Tumakuru | BTech (chemical Engineering) 

Engineering Technology, 07/2016

Professionals who compete with Girish

Professionals in the same Customer Service / Support sector as Girish D

Professionals from different sectors near Bengaluru, Bengaluru Urban

Other users who are called Girish

Jobs near Bengaluru, Bengaluru Urban

  • Kenvue

    Lead Engineer

    Found in: Appcast Linkedin IN C2 - 5 days ago


    Kenvue Bengaluru, India

    As the Lead Engineer of Cloud Security, you will be responsible for leading the engineering, testing, and deployment of cloud security capabilities to secure our data, mitigate threats, and protect our digital assets. This role requires technical experience in multiple cloud envi ...

  • Daimler Truck Innovation Center India (DTICI)

    DTICI_Functional Safety Manager

    Found in: Appcast Linkedin IN C2 - 3 days ago


    Daimler Truck Innovation Center India (DTICI) Bangalore Urban, India

    Roles & Responsibility · Create and maintain Safety plan, monitors the functional safety activities' progress against the plan to pass the Quality Gates · DIA with supplier · Confirmation reviews of FuSa Engineering work products(Item definition, Impact analysis, HARA, FSC, TSC e ...

  • Graphy Inc.

    Customer Success Manager

    Found in: Appcast Linkedin IN C2 - 20 hours ago


    Graphy Inc. Bengaluru, India

    Job Overview: · We are seeking a highly motivated Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for managing and nurturing our customer relationships. You will serve as the primary point of contact for our customers, ensuring th ...