About Girish D:
Bachelor of Chemical engineering with 3.5 years cumulative IT experience.
Excellent communication and presentation skills and customer-oriented attitude. High execution speed and proactive learning aptitude. Strong Interpersonal skills and Leadership potential with ‘CAN DO' attitude. Highly motivated, problem-solver and enthusiastic learner who quickly grasps concepts and technical skills Technical Skills
Experience
- Supporting the applications like Sales force, Power BI, Jira, SAP, Microsoft applications.
- Handled team of 6 to 8 people along with worked as individual on the assignments
- Trained 2 of the junior members in the team and working continuously with them, to bring them up to speed the process.
- Working on Incidents that are triggered from ServiceNow ticketing tool. Expert in Dell Latitude, Precision and Tower models.
- Maintaining the active directory account of the clients.
- Troubleshooting the office 365 applications.
- Resetting the computer passwords and working on access related issues.
- Basic network (WAN, LAN and wireless) troubleshooting.
- Install, maintain, and troubleshoot all computer hardware and software within the organization
- Working on the outages like P1, P2 and P3 tickets.
- Supporting client via Emails, Tickets, Chats and via calls.
- End to end support to the applications.
- Implemented security and compliance policies to protect sensitive information.
- Utilized PowerShell scripting to automate administrative tasks and improve efficiency.
- Assisted users with mailbox setup, access permissions, and troubleshooting
- Daily status calls and meetings with offshore team.
- Maintain the dashboard and handling the team and collaborated with cross-functional teams to implement email routing and delivery solutions.
- Be responsible for providing the first line support for hardware such as: Laptops, Desktops and Printers, and providing software support for products such as Microsoft Windows Operating Systems, Microsoft Office, and other proprietary software like SAP, AS400, Mainframe etc.,
- Provided support and administration for Microsoft Exchange Server, managing shared mailboxes and distribution lists.
- Configured and maintained Exchange environments, ensuring optimal performance and reliability.
Resolved technical issues related to mail flow, mailbox a
- ccess, and distribution list management.
Education
SIT – Tumakuru | BTech (chemical Engineering)
Engineering Technology, 07/2016
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