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Customer Service / Support
Girish D

Girish D

Service desk Team lead
Bengaluru, Bengaluru Urban


About Girish D:

Bachelor of Chemical engineering with 3.5 years cumulative IT experience.

Excellent communication and presentation skills and customer-oriented attitude. High execution speed and proactive learning aptitude. Strong Interpersonal skills and Leadership potential with ‘CAN DO' attitude. Highly motivated, problem-solver and enthusiastic learner who quickly grasps concepts and technical skills Technical Skills


  • Supporting the applications like Sales force, Power BI, Jira, SAP, Microsoft applications.
  • Handled team of 6 to 8 people along with worked as individual on the assignments
  • Trained 2 of the junior members in the team and working continuously with them, to bring them up to speed the process.
  • Working on Incidents that are triggered from ServiceNow ticketing tool. Expert in Dell Latitude, Precision and Tower models.
  • Maintaining the active directory account of the clients.
  • Troubleshooting the office 365 applications.
  • Resetting the computer passwords and working on access related issues.
  • Basic network (WAN, LAN and wireless) troubleshooting.
  • Install, maintain, and troubleshoot all computer hardware and software within the organization
  • Working on the outages like P1, P2 and P3 tickets.
  • Supporting client via Emails, Tickets, Chats and via calls.
  • End to end support to the applications.
  • Implemented security and compliance policies to protect sensitive information.
  • Utilized PowerShell scripting to automate administrative tasks and improve efficiency.
  • Assisted users with mailbox setup, access permissions, and troubleshooting
  • Daily status calls and meetings with offshore team.
  • Maintain the dashboard and handling the team and collaborated with cross-functional teams to implement email routing and delivery solutions.
  • Be responsible for providing the first line support for hardware such as: Laptops, Desktops and Printers, and providing software support for products such as Microsoft Windows Operating Systems, Microsoft Office, and other proprietary software like SAP, AS400, Mainframe etc.,
  • Provided support and administration for Microsoft Exchange Server, managing shared mailboxes and distribution lists.
  • Configured and maintained Exchange environments, ensuring optimal performance and reliability.

Resolved technical issues related to mail flow, mailbox a

  • ccess, and distribution list management.


SIT – Tumakuru | BTech (chemical Engineering) 

Engineering Technology, 07/2016

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