[ HCL Technologies Pvt Ltd ] [ Job Title: Technical Specialist ] [ April 2023 – to Till Now ] - Working as a Senior Desktop Analyst in HCL Client (Qualcomm)
[ Altisource Business Solutions Pvt Ltd ] [ Job Title: Senior Technical Services Engineer ] [ Jan 2021– to Till Mar 2023 ] - Responding to queries via chat, email, or phone
- Training team members on troubleshooting and diagnosing problems
- Providing technical assistance for questions and problems
- Software installation, configuration, and troubleshooting for end users Hardware and software upgrades,
- Resolving problems with networks and other computer systems
- Tickets Handling and Escalation. Ensure that the tickets are closed within SLA
- Handling ticket for providing the various User Access Management requests
- Experience in DL creation and mailbox creation / shared mailbox creation in O365 admin console
- Experience in providing the access to the users in shared / individual mailbox to the users based on the request
- Following up with customers to ensure full resolution of issues
- Responding to a reported Major incident, identifying the cause, and initiating the incident management process
- Prioritizing incidents according to their urgency and influence on the business
- Facilitate with the technical teams for troubleshooting efforts and engages additional technical support as needed, including vendor support
- Investigate and diagnose Major Incident to restore failed Application or Service as quickly as possible
- Document troubleshooting steps and service restoration details for accurate timeline
[DELL R&D- Bangalore, payroll: datamatics Global solutions pvt Ltd] [Job Title: Senior Analyst, IT Technical Analysis] [Jan 2019– to Jan 2021] - Managing the big data center infrastructure, maintain the servers and network equipment’s
- Racking and stacking the servers and network switches etc.
- Maintaining the Asset inventory of all the servers and switches etc.
- Support the users and troubleshooting the server issues providing the resolution steps
- Troubleshooting the issues in dell servers in hardware level understand the root cause and resolving it in a timely manner
- Upgrading and replacing the peripherals in dell servers
- Upgrading the Dell Server BIOS, IDRAC and CPLD firmware’s, reprogramming and flashing the bios and IDRAC firmware’s
- Troubleshooting the issues in BIOS and IDRAC on DELL servers
- Experience in updating the IDRAC through serial cable and enabling the root access in IDRAC for taking serial logs and upgrading the IDRAC license for virtual console
- Having experience in chassis firmware upgradation for project use
- Installing the OS in different platforms (windows, Linux, and esxi etc.)
- Having good experience with dell 13, 14, 15G servers (Rack, Tower, blade servers)
[IBM India Pvt Ltd Payroll: Magna infotech] [Job Title: Data Centre Operation] [Jan 2017– Jan 2018] - Handling windows & Unix/Linux server backup and restorations and monitoring production and DR servers
- Monitoring HP-UX & Windows server physical verification
- Data Centre Management for Planned /Un Planned Maintenance Activities.
- Application team coordination and supporting them to resolve service impact and incident tickets.
- Maintaining Supporting the apps server’s oracle and MySQL servers
- Ensuring 100 % Service availability for all customers -Server Uptime/
Downtime review - Perform Incident Management & Root cause analysis /Mail flow monitoring and routing as per the process.
- Performing daily checklist for critical servers and sent a mail to customers Maintain and Monitoring Server Room Temp, Humidity
- Tickets Handling and Escalation. Ensure that the tickets are closed within SLA
- Taking Backup and Restore Using HP- Data Protector Tool 7
- Maintain Backup Tapes are Safe & Secured.
- Taking Regular Backup & Restore on File server And Database Server.
- Backup Supporting for Oracle production server.
- Trouble Shooting Media & Drive Related Issue
[Wipro Infotech] [payroll; Ecentric solutions] [Job Title: Desktop Support Engineer] [Feb:2015 – Sep 2016] - Attend E Helpline Calls and Ensure closure with Proper resolution
- Software installation, configuration, and troubleshooting for end users Hardware and software upgrades,
- Installing and configuring the Windows OS, Configuration of Domain & Workgroup.
- Installing, troubleshooting, & Maintaining the Antivirus (McAfee)
- Configuring and Troubleshooting the Desktop and laptops
- Configure and troubleshooting MSOffice Outlook in MSOffice -2003,2007,2010,2013
- Installing USB Printers, Network Printers and troubleshooting issues
- Installing and troubleshooting Experience in Barcode Equipment’s
- Providing Remote support For Outlook, Browsers (IE and Chrome) Issues and Oracle applications problem.
- Installing, Maintaining and Troubleshooting of LAN.
- Experience using administrative tools and working knowledge of MS Active Directory 2003, 2008.
- File and print server maintenance & Maintaining the share folder permission
- Experience working with server Antivirus installing, maintaining & troubleshooting
- Experience with server patching, update all the server patches with windows updates and services in source server (WSUS Server)
- Experience in Data Centre Operation
[Dell] [payroll: 3In Solutions] [Job Title: Desktop Support Engineer] [Jun:2014 – Oct 2014] - Experience with working MDT Tool for OS Migration
- Backup and restoring the user data like manual and automation (MUST &USMT) Tool
- Configuring and troubleshooting the Lotus Notes
- Lotus notes Archive file mapping and user ID mapping
- Installing and troubleshooting Symantec antivirus
- Providing Remote support to the End users, Software installation, configuration, and troubleshooting for end users
- Hardware and software upgrades,
- printer driver installation, printer sharing and share printer connection
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