Gopi VK

 A high caliber professional who is able to effectively manage people and processes.
 Knowledgeable and dedicated customer service professional with extensive experience in E- Commerce industry.
 Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with Clients.
 Motivated to maintain customer satisfaction and contribute to company success.
 Specialize in quality, speed and process optimization.
 Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

March 2022 – Dec 2022 Team Lead East Wind IT Solutions Pvt. Ltd. Bangalore

November 2013 – March 2021 Team Lead Groupon Shared Services Pvt Ltd. Bangalore

July 2007 – November 2013 Team Leader - Operations II-TEL Pvt Ltd. Trichy

March 2022 – Dec 2022 Team Lead East Wind IT Solutions Pvt. Ltd.
 Handling a Pilot Team of 16 Client Support Executives.
 Communicating with Clients and understanding their target.
 Coordinating with the Quality, Production, and Training Teams.
 Achieving and maintaining the agreed customer service levels and standards.
 Managing reports and publishing scorecards on performance
 Creating performance summaries and presentations for review