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Goutam Kumar Paswan

Goutam Kumar Paswan

Automotive Aftersales Manager

Customer Service / Support

New Delhi, New Delhi

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About Goutam Kumar Paswan:

Warranty & Aftersales Manager with 8 years’ experience in global automotive retail, including premium brands such as Jaguar Land Rover, Toyota, Tata Motors, and Royal Enfield. Proven record of managing warranty operations, OEM compliance, and aftersales service efficiency. Skilled in TOPIx, OEM portals, CRM/DMS systems, and EV diagnostics. Adept at reducing claim rejections, training teams, and improving workshop productivity. 

Experience

Dedicated Automotive Service Manager with over 8 years of experience in the automobile industry, specializing in electric vehicle, petrol, diesel, and CNG engines. Demonstrated expertise in vehicle diagnosis, service management, and customer communication to ensure smooth workshop operations and maximum client satisfaction.

Education

Bachelor of Commerce (B.Com) from Subharti University, Meerut, Uttar Pradesh – Completed in 2021.
 

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