Manya Mathur

As a dedicated Customer Relations Manager at Aurora Enterprises, I excel at fostering strong relationships with clients, resolving issues, and driving customer satisfaction. With a passion for delivering exceptional service, I strive to understand client needs, provide tailored solutions, and ensure seamless experiences. My expertise in communication, empathy, and problem-solving enables me to turn challenges into opportunities, building trust and loyalty with our valued customers.

As a dedicated Customer Relations Manager at Aurora Enterprises, I excel at fostering strong, lasting relationships with clients, resolving issues with finesse, and driving customer satisfaction. With a passion for delivering exceptional service, I strive to understand client needs deeply, provide tailored solutions, and ensure seamless experiences.

Throughout my career, I've had the privilege of working with esteemed clients across various industries, addressing their concerns, and exceeding their expectations. Some notable experiences include:

- Successfully resolving a high-profile client complaint at Infosys, resulting in a 30% increase in client satisfaction and retention.
- Collaborating with cross-functional teams at Wipro to develop and implement a customer feedback system, which led to a 25% reduction in customer complaints.
- Developing and executing a customer loyalty program at Tata Consultancy Services, which increased customer retention rates by 40%.
- Providing training and mentorship to junior team members at IBM, enhancing their customer relations skills and improving overall team performance.
- Conducting customer surveys and feedback sessions at Accenture, gathering valuable insights that informed product development and service improvements.

My expertise in communication, empathy, and creative problem-solving enables me to turn challenges into opportunities, building enduring trust and loyalty with our valued customers. I'm committed to delivering exceptional customer experiences and driving long-term relationships that benefit both our clients and Aurora Enterprises.

Master of Business Administration (MBA), Delhi School of Economics, University of Delhi (2015-2017)
 

Bachelor of Commerce, Hansraj College, University of Delhi (2012-2015)
 

Senior and Secondary Certificate (10th and 12th), Modern School, New Delhi (2010-2012)