Harsha C M
Services provided: Atlassian Confluence , Customer Service & Account Management , User Acceptance Testing (UAT) , Risk analysis , Business Systems Analysts , Atlassian JIRA , Requirements specification
About Harsha C M:
Over 8+ years of Business Analysis experience in Life Science, E-commerce, Payments, Pharma, US Healthcare, Insurance, Retail, Telecom Banking, Digital Transformation, Research, and Analytics domains. Expertise in complete software development life cycle, business analysis, requirement gathering, elicitation, testing, production support, enhancements, go-live assistance, and post-production hyper care support. Made successful use of the opportunities to become part of requirement elicitation techniques and negotiations. Successfully managed multiple products, projects, and customers globally.
Experience
Excellence in translating complex business needs into clear and concise requirements documented in BRD / FRD / Jira. Proficiency in working across multiple markets in the US, Europe, Australia, and India. Interacted with a variety of stakeholders. Successfully developed the use cases to explain the business requirements & specifications to the IT team (internal and external). Expert understanding of SDLC processes and development methodologies (Waterfall, Scrum, Agile Frameworks).
Education
Master of Technology
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