Imitiyaz Kazi

Passionate worker…..

 Lighthouse Communities (NGO), (Skilling Facilitator) Currently working. - Facilitated and led group discussions and workshops to promote collaboration and problem-solving among team members. - Designed and delivered training sessions to enhance communication and interpersonal skills within teams. - Developed and implemented effective facilitation techniques to keep meetings and workshops focused and productive. - Facilitated conflict resolution and consensus-building to promote teamwork and ensure positive outcomes. - Managed logistics and coordination for meetings, including scheduling, agenda preparation, and note-taking.  Blucognition India PVLT. (I.T.), (Ast. Manager Analysis) (Aug-2020 to May 2023). - Assisted in managing a team of data analysts, providing guidance, support, and feedback to maximize their performance and professional growth. - Collaborated with senior management to establish strategic goals and objectives for the data analysis department. - Oversaw the collection, cleaning, and analysis of large datasets to extract meaningful insights and drive data-driven decision-making. - Identified opportunities for process improvements and automation, leveraging technology and tools to streamline data analysis workflows.  Ben Franklin Optician India PVLT. (Retail), (Area Manager). (Jan 2014 to May 20220). - Managed a region of optical retail stores, overseeing day-to-day operations and ensuring adherence to company policies and standards. - Developed and implemented sales strategies and initiatives to drive revenue growth and enhance customer satisfaction. - Conducted regular performance evaluations of store managers, providing feedback and guidance to optimize individual and team performance. - Trained and coached store managers and staff on product knowledge, sales techniques, and customer service best practices. - Implemented visual merchandising guidelines to create appealing and engaging store displays that effectively showcased products and promoted sales. - Oversaw store budgets and expenses, implementing cost control measures while maintaining high operational standards. - Conducted regular store visits to assess compliance with operational procedures, provide support, and foster a positive working environment. - Stayed updated with industry trends, competition, and regulatory requirements, adapting strategies and processes accordingly.  Word of Titan (Retail), (Store Manager). (Feb 2010 to Jan 2013). - Oversaw the daily operations of a retail store, ensuring efficient functioning and delivering exceptional customer service. - Developed and implemented strategies to maximize sales, achieve targets, and enhance profitability. - Recruited, trained, and coached a team of employees, fostering a positive work environment and promoting professional growth. - Managed inventory levels, monitored stock movement, and implemented effective merchandising strategies to optimize product availability and drive sales. - Consistently achieved or exceeded sales targets and key performance indicators. - Stayed updated on industry trends, competitor activities, and customer preferences to adapt strategies and remain competitive in the market.  Aegis Limited (IT Call Center), (Team Leader). (Feb 2008 to Jan 2010). - Supervised and managed a team of inbound call center agents, providing guidance, coaching, and performance feedback to drive individual and team success. - Monitored and evaluated agent performance, conducting regular quality assessments and performance reviews. - Conducted team meetings to communicate goals, objectives, and provide training on new processes or products. - Assisted agents in handling escalated or complex customer inquiries or complaints, finding appropriate resolutions and ensuring customer satisfaction. - Assisted in the development and implementation of call center policies, procedures, and guidelines to maintain consistent service quality and adherence to industry

Education:  I have completed B.C.A. in Computer applications at Pune (2009 to 2011).  I have done my industrial training in the mechanical firm at Mumbai Institute (2005 to 2008).  I have done H.S.C. in commerce firm at Pune university (2004 to 2005)