Indranil Chakraborty

Associate Director with 17 years of experience enabling and governing end-to-end technology service transitions from global HQ to India GCCs. Proven expertise in transition governance, knowledge transfer frameworks, delivery stabilization, flex resource pool planning, and workforce optimization across large-scale global technology programs. Trusted advisor to senior leadership, leveraging analytics, operating rigor, and people leadership to ensure risk-controlled transitions, scalable workforce models, and sustained delivery excellence.

Professional Summary

Associate Director with 17 years of experience enabling and governing end-to-end technology service transitions from global HQ to India GCCs. Proven expertise in transition governance, knowledge transfer frameworks, delivery stabilization, flex resource pool planning, and workforce optimization across large-scale global technology programs. Trusted advisor to senior leadership, leveraging analytics, operating rigor, and people leadership to ensure risk-controlled transitions, scalable workforce models, and sustained delivery excellence.

Core Skills

Technology Transition Governance | India GCC Transitions & Ramp-ups | Knowledge Transfer & Stabilization Analytics | Transition Playbooks & Metrics | Flex Resource Pool Planning | Workforce & Capacity Forecasting | Global Stakeholder Management | Agile / DevOps / Cloud Metrics | Transition Risk & Dependency Analysis | Executive Reporting & Dashboards | Cost Optimization & Utilization Tracking | Change & Transformation Enablement

Experience

Associate Director – Data & Analytics | Novartis (via HCLTech) | Oct 2023 – Present

Transition Management & Governance

Enabled end-to-end transition of technology services from parent organization (HQ) to India GCC by establishing transition governance frameworks, reporting cadence, and executive dashboards.

Co-created and operationalized transition playbooks covering: Knowledge Transfer (KT) planning and sign-off, Stabilization milestones and hyper care tracking, Risk identification and mitigation checkpoints.

Partnered with global stakeholders (North America, Europe, India) to align on scope, timelines, dependencies, and transition success metrics.

Proactively identified transition risks including SME dependency concentration, knowledge gaps during KT, attrition and skill-coverage risks and enabled mitigation actions through data-driven insights.

Delivered regular senior-leadership reporting on transition health, risks, stabilization status, and readiness for steady-state operations.

Flex Resource Pool & Workforce Planning

Enabled the design and scaling of a flexible resource pool supporting transition waves and BAU operations through workforce analytics and demand forecasting.

Collaborated with technology and business leaders to: Forecast demand based on technology roadmaps, Prioritize resourcing for critical initiatives, Balance speed, cost, and skill availability. 

Built and maintained resource planning models to support rapid mobilization during urgent transition and delivery needs.

Tracked utilization, productivity, and cost-effectiveness of flex resources, driving continuous improvement in workforce efficiency.

Supported leadership decisions on make vs. flex vs. scale strategies aligned with business growth and technology evolution.

Operational & Delivery Excellence

Ensured all transition and delivery metrics aligned with enterprise standards including Agile, DevOps, InfoSec, risk, and compliance.

Defined and tracked transition KPIs, including KT completion and acceptance, Stabilization timelines, Delivery quality and defect leakage, Flex pool deployment effectiveness

Established continuous improvement loops by analyzing post-transition delivery data and feeding insights into future transition waves.

Contributed to cost optimization initiatives by improving workforce transparency and utilization efficiency.

People Leadership & Change Management

Led, coached, and mentored analytics managers, reporting leads, and transition support teams operating in high-change environments.

Enabled employee engagement and retention during transitions through transparent communication and data-backed decision support.

Acted as a cultural ambassador, aligning India GCC operations with parent organization values and leadership expectations.

Promoted a culture of accountability, learning, experimentation, and evidence-based decision-making.

SELECTED IMPACT & OUTCOMES

Enabled successful transition and stabilization of multiple global technology portfolios to India GCC with minimal business disruption.

Reduced transition risk exposure through early identification of SME dependency and KT gaps.

Improved leadership decision-making speed and confidence through standardized executive transition dashboards.

Supported measurable cost efficiencies via optimized workforce planning and flex pool utilization.

Manager – Data & Analytics | Verizon India | Nov 2018 – Oct 2023

Enabled end-to-end transition of technology services to India delivery teams using structured transition governance, KT planning, and stabilization tracking across globally distributed stakeholders.

Defined and tracked transition playbooks and KPIs covering knowledge transfer completion, service readiness, and post-transition stabilization.

Partnered with global technology and business leaders to align on scope, timelines, dependencies, and success measures for transition initiatives.

Identified and mitigated transition risks including SME dependency, knowledge gaps, and delivery readiness using data-driven insights.

Supported leadership through executive reporting and dashboards to drive risk-informed transition and go-live decisions.

Enabled flexible workforce models by supporting demand forecasting, capacity planning, and utilization tracking across transition and steady-state operations.

Tracked productivity, utilization, and cost effectiveness, enabling continuous improvement in workforce planning and scalability.

Ensured governance alignment with enterprise standards including Agile, DevOps, security, and compliance expectations.

Led and mentored analytics and reporting teams, supporting engagement and stability during periods of organizational and delivery change.

Acted as a cultural bridge between global stakeholders and India delivery organizations.

Earlier Career Experience

Team Leader – Analytics | Formula Advisory Network

Led analytics delivery supporting business planning, performance tracking, and leadership decision-making.

Translated data into insights used for operational prioritization and resource planning.

Coordinated with cross-functional stakeholders to ensure timely, accurate, and decision-ready outputs.

Associate | PwC Service Delivery Centre

Supported global client engagements through structured analysis, reporting, and compliance-focused deliverables.

Worked within standardized delivery frameworks, ensuring adherence to quality, risk, and audit expectations.

Collaborated with distributed teams in a global delivery model.

Consultant | Deloitte (US Offices)

• Worked in professional services environments, applying analytics and structured problem-solving.

Sourcing Strategist | IBM India

• Applied analytics to procurement and sourcing strategy, supporting optimization initiatives.

Education

MBA – Finance & IT, ICFAI Business School (Hyderabad)

BCA, PES College (Bangalore)

Certifications

PMP (PMI) | Six Sigma Master Black Belt (ISI) | Big Data & Analytics (IMT Ghaziabad) | Scrum Master (Scrum Alliance) | Advanced Management Program in Business Analytics (Indian School of Business) | People Analytics (Indian School of Business) 

Education

MBA – Finance & IT, ICFAI Business School (Hyderabad)

BCA, PES College (Bangalore)

Certifications

PMP (PMI) | Six Sigma Master Black Belt (ISI) | Big Data & Analytics (IMT Ghaziabad) | Scrum Master (Scrum Alliance) | Advanced Management Program in Business Analytics (Indian School of Business) | People Analytics (Indian School of Business)