JAYANT MAHAWAR

Experienced Servicing and Sales Professional with a proven track record of delivering exceptional customer service and driving business growth. 
Strong communication, negotiation, and interpersonal skills, with a keen eye for detail and a passion for delivering results.
Well versed with Digital Marketing tools like SEO, PPC,Email marketing,SEM, Social Media Marketing, Web Development, Web Analytics, Inbound Marketing, website development, MS Office and Internet Applications.
Skilled in developing and maintaining long-term customer relationships, identifying customer needs, and providing solutions to meet those needs.
Possess good communication & interpersonal skills with an optimistic approach.
Ability to provide training to team members and channel partners and to conduct reviews and appraisals. Proactive in identifying opportunities for upselling and cross-selling, while ensuring a high level of customer satisfaction. 
Well versed with manpower planning and work allocation.

Medi Assist Insurance TPA, New Delhi

Senior Manager

Jan 2022 to Jan 2023

Key working areas:

•  Working closely with servicing teams and ensuring proper delivery of committed services in Retail and Group Health business.
•  Driving Sales, budget Allocations, Cost analysis and profitable business Development.
•  Frequent travelling to the Insurers and Agents places for maintaining relationship and conducting R&R programs.
•  Imparting training & conducting presentations to the Insurers and Agents of Medi Assist portals and mobile apps.
•  Customer/Insurers Grievance handling and resolving within defined TAT.
•  Ensuring the grievances, escalations are addressed in the defined timeline and are closed.
•  Working as a bridge between the all the stakeholders including the in-house teams to ensure the grievances and escalations are timely addressed
•  Successful retention ratio of 95% business with a horizontal growth in business volume
•  Weekly, monthly, organizing the service presentations and the challenges being faced to the channel partners.
•  Understanding the needs and requirements of the team and coming up with the solutions from the leadership team.
•  Ensuring proper training of direct/indirect reportees and target achievements.
•  Planning Marketing activities and ensuring brand awareness amongst all the insurers’ offices and to the agents.

Go Digit General Insurance, New Delhi

Deputy Manager- Strategic Partnerships- Bancassurance and Institutional vertical

Apr 2020 to Jan 2022                    

Key working areas:

• Selling General insurance (SME, motor, health, package policies, loan attached products, corporate plans like group medical insurance & group personal accident) policies to businesses and individuals
• Identifying and recommending solutions that best fit requirements and offering the customer a complete product portfolio
• Communicating regularly with channel partners for offering insurance deals based on their customer forte.
• Driving business and ensuring sustained growth, focused on over-achieving or surpassing sales targets; expanding business reach and creating new sales or leads opportunities
• Exploring new business prospects and initiating research on export potential & product sourcing; updating market information and pricing structure to the management
• Pushing sales through launching local, regional contests for bank and motivating internal team for meeting the target
• Coaching and training of channel partner’s staff, managing output and performance of the team and imparting new skills & training techniques in the team Addressing customers’ complaint and concerns; analyzing them and providing final solutions to their satisfaction level.