Jefrin Cruzo

Hello, Myself Jefrin Cruzo from Kerala - India. I have been experienced 10 years in the fitness and Spa industry in the hotels like Resorts and business hotels. As a supervisor I have experienced more than 3 years. I am willing to do the reception, admin, payrol, inventory and store management

-always maintain good Rapo with clients in order to make sure revenue repeatedly

-Working as a teammate and guide them for better service

-Able to diffuse guest related issues in a timely manner

-Maintenance and Asthetic upkeep

I am passionate about well-being and make knowledge about the importance of taking care each human.I wish their satisfaction with good comments.

I have knowledge about Personal training, Tabata, Kinesis training, sports massage and Indian Ayurveda, Facial 

Presently working as Health Club & Spa Supervisor/Personal Trainer  at Hotel Shangri- La Bangalore since May 2018.

·       Ensure the Smooth operation at Spa and Health Club

·       Making revenue through personal training , Health club membership and Spa coupons  

·       Ensure a safe workout environment through constant circulation of the floor

·       Be able to identify participant exercise risk and concern

·       Achieve revenue targets for the Health Club and Spa both from new and existing customers.

·       Prepare and deliver appropriate presentation on products and services

·       One on one Personal training

·       Kinesis training

·       Fitness Assessment

·       Train the new staff to keep best standard

Event conducting at Shangri-La

 GLOBAL WELLNESS DAY /WELLNESS WEAKEND/YOGA DAY

·       Get the memorandum for the arrangement for the event and food menu  and get the sign from GM

·       Invite all members and prospective customers.

·       Coordinate with each department especially Security, Housekeeping, engineering and kitchen for the smooth operation

1 year experienced as a Health Club supervisor- Quantum Health club, the H Dubai (member of Leading Hotel of World) since March 2015 to March 2016

·       Supervise and assist the day to day operations

·       Personal training

·       Train the staff

·       Coordinate with purchase and order whatever required for Health club as per budget.

·       Attend the meeting for Profit and Lost and explanation l

·       Organize event for the Fitness assessment and health check up program by tie up with Clinic for the IT companies in order to bring more revenues.

·       Update Attendance , Create Roster and payroll .

Senior  Gym instructor  - One And Only Royal Mirage, Dubai                                                        October 2013 to February2015

·       One on one Personal Training

·        Group class

·       Assist at Health club and Spa reception for booking treatment and selling product

·       Sports and deep tissue massage if any guest requested

·       Organize the out door Stretching classes and outdoor games for the guest

·       Cleanliness and Aesthetic upkeep of Fitness room

·       Update the Preventive maintenance and yearly maintenance

Spa & health club Receptionist -The Leela palace kempinski   Bangalore, India                            August 2006-May2008

·        Undertook and settled customer issues with expediency.

·        Managed telephone calls and front-desk reception within high-volume environment.

·        Organized appointments for guests through spa-software.

·        Scheduled therapist for spa services.

Sold products and promoted upselling of Spa Services

·      Fitness Trainer course from International Sports and Science Association (ISSA), Dubai. No: 261537

·      Diploma in Level 3 Personal Trainer Course from ETA College Dubai.

·      Licensed Level 2 Fitness Instructor from ICREPS (Dubai sports council). NO:2574

·      Pursuing Diploma in Dietetics Health and Nutrition from NSDC ( Skill India)

·      DHM -   KITCO-IITM Hotel management studies- Graduated year 2004