JOHN JOSEPH

I strongly believe changing and transforming are essential in this dynamic world, so one needs to adapt to change with abilities and perseverance. 

With close to 7+ years of diverse experience in the healthcare industry, bridging the quality service of the employees, technologically driven yet fundamentally practicing and facilitating the concept of adult learning and evaluating, performing TNA, driving employee engagement, e-learning, content creation, competency mapping, LMS, SOPs, CRM & CEM and much more.

Finally, innovating and creating a culture that aligns with the company’s values. 

1. Child Mental Development
2. Adult Learning Cycle 
3. Employees' Behavior Management
4. Customer Service Management
5. Customer Experience Management 
6. LMS and Instructional Design 
7. Competency Mapping
8. Skill Lab    

Self-motivated, independent, and team player with  7+ years of diverse experience in both healthcare and nonhealthcare industries. 

Gives me a strong knowledge of organizational development and employees' behavior and skills development. 

Graduate and Diploma in Business Management.