kirankumar undrajavarapu

Devoted Computer Technician with 9 years of experience in the IT sector. Skilled in providing exceptional customer service and quality assurance support, hardware solutions, operating systems and fixing bugs. Looking for a position that will give me the opportunity to share knowledge and experience with others.

• Accept customer desktop and laptop systems in - store for repairs
• Request information about software and hardware issues and document all concerns
• Troubleshoot systems and work with customers to determine needed hardware or software changes.
• Break down systems, remove malfunctioning hardware, and install new parts.
• Check system software and data integrity.
• Perform all repairs with utmost concern for customer privacy
• Provide on-site computer repair services to small business and private customers• Consulted with customers regarding technological needs as well as technical problems.
• Specialized in computer system and laptop sales to business and personal customers.
• Maintained comprehensive knowledge of hardware, software, trends, and new releases.
• Explained features to customers and offered advice on best-fit choices based on customer

DIPOLMA in COMPUTER HARDWARE & NETWORK ENGINEER

KOKANE'S KOHINOOR TECHNICAL INSTITUE - Mumbai, Maharashtra

2001 to 2002

DIPLOMA IN COMPUTER APPLICATION in COMPUTER APPLICATION

PACE COMPUTER EDUCATION - Andhra Pradesh

1999 to 2001

DIPLOMA IN FOOD & BEVERAGE SERVICE

KOKANE’S KOHINOOR INSTITUTE – Mumbai, Maharashtra

2001 to 2002

HIGHER SECONDARY SCHOOL in INTERMEDIATE

SRI VENKATESHWARE COLLEGE - Andhra Pradesh

1997 to 1999