Kishore Kumar Dama

KISHORE KUMAR DAMA

Professional Summary

Dedicated and meticulous professional with 9+ years of experience in Geographical Information Systems (GIS), Process Management, and Operations. Proven ability to lead teams, optimize workflow efficiency, and drive quality improvements. Adept at managing high-pressure environments while ensuring operational excellence and meeting business objectives.

Work Experience

Cognizant Technology Solutions, Hyderabad

Pod Lead | Nov 2021 – Present
 Client: Google (Waymo Crowd Compute)

• Leading a team in the Waymo project, ensuring process efficiency and adherence to safety protocols for driverless cars.
• Managing resource allocation, strategic planning, and execution to meet quarterly OKRs (Objectives & Key Results).
• Overseeing SLA compliance, attrition control, workforce management, and productivity enhancement.
• Preparing and presenting bi-weekly, monthly, and quarterly reports on process efficiency and team performance.
• Training and mentoring new associates, ensuring smooth workflow and knowledge transfer.

Infosys BPM Ltd, Hyderabad

Process Specialist - 3A | Nov 2018 – Nov 2021
 Client: Apple Maps

• Managed team operations, tracked performance metrics, and provided one-on-one coaching sessions.
• Assigned tasks strategically, identified and resolved performance bottlenecks, and ensured high team engagement.
• Worked on high-priority projects involving geospatial data accuracy, land cover mapping, and finishing team processes.
• Ensured quality control for critical locations like Spain, Portugal, and the U.S., preparing data for final publishing.

Tech Mahindra BSG Ltd, Hyderabad

GIS Associate | Mar 2014 – Sep 2016
 Client: Here Maps

• Analyzed and corrected geospatial data for various mapping processes.
• Worked on 3D street projects, military camp mapping, and business listing accuracy.
• Added addresses, POIs (Points of Interest), and route data to enhance map accuracy.

Educational Qualifications

• M.Tech (CSE) – Anurag Engineering & Technology College, JNTUH (2014 | 76.62%)
• B.Tech (IT) – New Netaji Institute of Engineering & Technology, JNTUH (2012 | 65.83%)
• Intermediate (MPC) – Buddha Poornima Junior College, Bhongir (2008 | 67.1%)
• SSC – Vignana Bharathi High School, Bhongir (2006 | 68.1%)

Areas of Expertise

 Operations & Process Management
 Workflow Optimization & SLA Compliance
 People & Resource Management
 Quality Control & Performance Analysis
 Strategic Planning & Reporting
 Training & Team Development

Technical Skills

• GIS Tools: HERE Maps, Waymo Crowd Compute
• Software: Bison Tool, FusionX, AutoCAD, Google Sheets, MS Office (Excel, PowerPoint)
• Data Management: Workflow Monitoring, Performance Tracking, Capacity Planning

Personal Details

• Name: Kishore Kumar Dama
• Father’s Name: Narsing Rao Dama
• Mother’s Name: Saraswathi Dama
• Date of Birth: 02-02-1990
• Nationality: Indian
• Languages Known: English, Telugu, Hindi
• Hobbies: Cricket, Music

Declaration

I hereby declare that the above-furnished information is true and correct to the best of my knowledge.

 Place: Bhongir
 Date: (Your Current Date)

(Kishore Kumar Dama)

Work Experience

Cognizant Technology Solutions, Hyderabad

Pod Lead | Nov 2021 – Present
📌 Client: Google (Waymo Crowd Compute)

• Leading a team in the Waymo project, ensuring process efficiency and adherence to safety protocols for driverless cars.
• Managing resource allocation, strategic planning, and execution to meet quarterly OKRs (Objectives & Key Results).
• Overseeing SLA compliance, attrition control, workforce management, and productivity enhancement.
• Preparing and presenting bi-weekly, monthly, and quarterly reports on process efficiency and team performance.
• Training and mentoring new associates, ensuring smooth workflow and knowledge transfer.

Infosys BPM Ltd, Hyderabad

Process Specialist - 3A | Nov 2018 – Nov 2021
📌 Client: Apple Maps

• Managed team operations, tracked performance metrics, and provided one-on-one coaching sessions.
• Assigned tasks strategically, identified and resolved performance bottlenecks, and ensured high team engagement.
• Worked on high-priority projects involving geospatial data accuracy, land cover mapping, and finishing team processes.
• Ensured quality control for critical locations like Spain, Portugal, and the U.S., preparing data for final publishing.

Tech Mahindra BSG Ltd, Hyderabad

GIS Associate | Mar 2014 – Sep 2016
📌 Client: Here Maps

• Analyzed and corrected geospatial data for various mapping processes.
• Worked on 3D street projects, military camp mapping, and business listing accuracy.
• Added addresses, POIs (Points of Interest), and route data to enhance map accuracy.

Educational Qualifications

• M.Tech (CSE) – Anurag Engineering & Technology College, JNTUH (2014 | 76.62%)
• B.Tech (IT) – New Netaji Institute of Engineering & Technology, JNTUH (2012 | 65.83%)
• Intermediate (MPC) – Buddha Poornima Junior College, Bhongir (2008 | 67.1%)
• SSC – Vignana Bharathi High School, Bhongir (2006 | 68.1%)

Areas of Expertise

✅ Operations & Process Management
✅ Workflow Optimization & SLA Compliance
✅ People & Resource Management
✅ Quality Control & Performance Analysis
✅ Strategic Planning & Reporting
✅ Training & Team Development

Technical Skills

• GIS Tools: HERE Maps, Waymo Crowd Compute
• Software: Bison Tool, FusionX, AutoCAD, Google Sheets, MS Office (Excel, PowerPoint)
• Data Management: Workflow Monitoring, Performance Tracking, Capacity Planning

Personal Details

• Name: Kishore Kumar Dama
• Father’s Name: Narsing Rao Dama
• Mother’s Name: Saraswathi Dama
• Date of Birth: 02-02-1990
• Nationality: Indian
• Languages Known: English, Telugu, Hindi
• Hobbies: Cricket, Music

Declaration

I hereby declare that the above-furnished information is true and correct to the best of my knowledge.

 Place: Bhongir
 Date: (Your Current Date)

(Kishore Kumar Dama)