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Krishna swamy Gopalakrishna

Krishna swamy Gopalakrishna

Technical support engineer

Technology / Internet

Bengaluru, Bengaluru Urban

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About Krishna swamy Gopalakrishna:

Monitor & maintain computer systems, servers, Wireless Router, networks & other peripherals (Printers, scanners, Monitors etc...) @@2. Installing & configuring computer systems @@3. Diagnose hardware & Networking faults @@4. Configuring & maintaining Outlook @@5. Troubleshooting & providing resolution to problems @@6. Knowledge of Windows operating system & other general desktop support issues 7. Knowledge of Internet protocols, DNS, TCP/IP and other networking concepts @@8. Knowledge of Crimping & Punching @@9. Install Antivirus Server @@10. Provide Remote Support @@11. Maintain Antivirus Back up @@12. Daily, weekly & Monthly Back up @@13. Ability to handle clients professionally during all interfaces @@14. Log & keep records of Customer queries @@15. Log calls with Service providers @@16. Maintain Service Installation Reports @@Software skills @@1.Windows operating system (server/desktop) @@2.mail applications @@3.Firewall & router commands. @@4.Antivirus setup @@5. MSoffice 365 and Teams setup and troubleshooitng @@Soft Skills Client Interaction Good Communication skills Dressing etiquettes Proper followups and maintaining upto date reports@

Experience

1.Monitor & maintain computer systems, servers, Wireless Router, networks & other peripherals (Printers, scanners, Monitors etc...) 

2. Installing & configuring computer systems 

3. Diagnose hardware & Networking faults 

4. Configuring & maintaining Outlook 

5. Troubleshooting & providing resolution to problems 

6. Knowledge of Windows operating system & other general desktop support issues 7. Knowledge of Internet protocols, DNS, TCP/IP and other networking concepts 

8. Knowledge of Crimping & Punching 

9. Install Antivirus Server 

10. Provide Remote Support 

11. Maintain Antivirus Back up 

12. Daily, weekly & Monthly Back up 

13. Ability to handle clients professionally during all interfaces 

14. Log & keep records of Customer queries 

15. Log calls with Service providers 

16. Maintain Service Installation Reports 

Software skills 

1.Windows operating system (server/desktop) 

2.mail applications 

3.Firewall & router commands. 

4.Antivirus setup 

5. MSoffice 365 and Teams setup and troubleshooitng 

Soft Skills Client Interaction Good Communication skills Dressing etiquettes Proper followups and maintaining upto date reports
 

Education

Diploma in Computer Science and Engineering 

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