Kshipra Tomar

Resourceful and personable customer solutions consultant with the experience of 5+ years, who excels at prioritizing and completing multiple tasks simultaneously to achieve team goals. Expertise in customer relationship management, conflict resolution, and leadership. Courteous self-starter seeking to leverage exceptional background into a customer liaison role with a growing organization.

In my previous role as a Senior Customer Success Manager at Connect and Heal, I managed the life cycles of 20+ corporate clients and also consistently exceeded retention targets. Handling a business portfolio exceeding INR 50 Crores, I served as the primary point of contact, resolving issues, and developing effective churn-reduction strategies. My ability to drive upselling initiatives and foster customer satisfaction through cross-functional collaboration has been instrumental in my career.

Additionally, my educational background includes a Master of Business Administration in Marketing and Finance from the Jaipuria Institute of Management and relevant certifications, such as a PG Diploma in Advertising, Media Relations, and Event Management from the National Institute of Event Management.

What sets me apart is my proficiency in relationship management, critical thinking, leadership, project management, and team leadership. I excel in resource optimization, and campaign management, and possess a high level of proficiency in MS Office tools.

 

MBA from Jaipuria Institute of Manager in Marketing and Finance.