
kshitija vaidya
Tourism / Travel / Hospitality
About kshitija vaidya:
Dedicated and hardworking professional with a background in hospitality management, food production, and customer service. Seeking a challenging role in administration, sales, or hospitality where I can contribute my skills, experience, and passion for excellence.
Experience
- Managed end-to-end reservation operations including bookings, modifications, cancellations, and refunds with accuracy and professionalism.
- Delivered exceptional customer service through prompt phone, email, and in-person communication.
- Resolved customer feedback, complaints, and service issues to maintain high satisfaction and repeat business.
- Maintained strong partnerships with travel agencies and ensured accurate updates across booking platforms.
- Handled daily front-office operations such as client greetings, email flow, documentation, and billing with 100% accuracy.
- Prepared and maintained digital reservation records and generated operational and performance reports.
- Improved off-season occupancy rates by implementing booking strategies that boosted annual revenue.
- Managed booking software and travel portals to ensure updated inventory and smooth reservation workflows.
- Supported sales activities by guiding customers, upselling services, and collaborating with the sales team.
- Optimized office operations and budgets by monitoring supply inventories and reducing operational costs.
- Streamlined business processes by updating travel sites, improving email communication, and digitizing tasks.
- Ensured seamless coordination with internal teams to deliver an efficient reservation and customer experience.
Education
Qualification: B.B.H.T. (Bachelor in Business administration in Hospitality and Tourism), from Pune University’2017.
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