lakshay saluja

My background in sales has honed my negotiation skills, and I see the real estate industry as a place where I can leverage these skills to assist clients effectively. I'm also excited about the potential for growth in this field, and I admire your company's commitment to client satisfaction, which aligns perfectly with my values.

WORK EXPERIENCE
 * April 2019 – December 2020
   Associate at Ekum Studios Pvt Ltd, Gurgaon
     
 Conducted market research to identify customer needs and preferences, resulting in a new product launch with high customer demand
 Coordinated with vendors to ensure timely delivery of goods and services, resulting in a reduction in delivery times
 Developed and maintained customer relationships, resulting in an increase in repeat business

 * June 2021 – May 2022
   Google Ads Specialist at FIS Global Business Solutions Pvt Ltd, Gurgaon
     Working in Google Ads involved creating, managing, and optimizing online advertising campaigns to promote products, services, or businesses on Google's search engine and its network of partner websites.
Overall, it was a great experience working which helped me gain a memorable experience.
Achievements

 Created and managed successful campaigns on Google Ads, resulting in a 25% increase in conversions
 Created and managed Google Ads campaigns that achieved an increase in website traffic for the client.
 Managed and optimized Google Ads campaigns to generate leads for the sales, resulting an increase in qualified leads.

 * June 2022 – September 2022
   Sales & Trade Support at British Airways Pvt Ltd, Gurgaon
     
 Developed and implemented customer service strategies that improved customer experience and loyalty
 Assisted customers with reservations, ticketing, and boarding, resulting in a reduction in customer wait times 
 Collaborated with other departments to ensure customer issues are resolved in a timely manner
 Monitored customer feedback and provided management with insights on customer sentiment

Achievements

 Utilized sales techniques and strategies to build customer relationships and close sales, resulting in a 15% increase in sales
 Developed and implemented an effective sales strategy that increased sales in the assigned region.
 CSATs for Handling Irate Customers.
 

BA LLB(H) from Amity University Mumbai.