Mangala Kumar

Dynamic people-oriented Delivery Leader with 24.6years of experience in IT Industry.
Currently serving HCL as Offshore Delivery Head for leading European Bank account; having a passion for problem solving, business expansion through innovation and the trust advisor of the customer.
A Seasoned leader & result oriented professional with strong experience in,
•
Offshore Delivery Management of 250+ FTE's
•
Building & Nurturing High caliber teams
•
Negotiating new business opportunities. Quick turn around in fulfilling customer demands with diversified skillsets
•
Consistent performer involved in Forecast, Revenue, P&L responsibilities, Cost Optimization & Productivity Improvement Initiatives.
•
Implementing best practices to improve:
➢
Offshore Delivery and support in line with client's delivery model
➢
Operating Margins
➢
Technology practices & Solutioning
•
Delivering Continual improvements as part of Value additions to customer
•
Service Transitions from client and vendors
•
Leading Transformational, Operational, Change and Technology projects
✓
Worked as Delivery Head, Service Delivery Manager, Program manager, Training Head, Project lead & Onsite Development coordinator
✓
Certified SAFe 5 Agilist & Certified Scrum Master implemented Agile methodologies & best practices across the team
✓
Delivery management comprising API Development, Integration Development, Functional Testing & Automation Testing
✓
ITIL certified Service Delivery manager implemented Service transitions & managed large support engagement
✓
Hands-on experience in all phases of SDLC including Design, Build, Testing, Training & Support
✓
Rich onsite cross cultural, multilingual work experience in countries like Switzerland, UK, South Africa & Singapore