Mangala Kumar
Technology / Internet
Services offered
Dynamic people-oriented Delivery Leader with 24.6years of experience in IT Industry.
Currently serving HCL as Offshore Delivery Head for leading European Bank account; having a passion for problem solving, business expansion through innovation and the trust advisor of the customer.
A Seasoned leader & result oriented professional with strong experience in,
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Offshore Delivery Management of 250+ FTE's
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Building & Nurturing High caliber teams
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Negotiating new business opportunities. Quick turn around in fulfilling customer demands with diversified skillsets
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Consistent performer involved in Forecast, Revenue, P&L responsibilities, Cost Optimization & Productivity Improvement Initiatives.
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Implementing best practices to improve:
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Offshore Delivery and support in line with client's delivery model
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Operating Margins
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Technology practices & Solutioning
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Delivering Continual improvements as part of Value additions to customer
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Service Transitions from client and vendors
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Leading Transformational, Operational, Change and Technology projects
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Worked as Delivery Head, Service Delivery Manager, Program manager, Training Head, Project lead & Onsite Development coordinator
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Certified SAFe 5 Agilist & Certified Scrum Master implemented Agile methodologies & best practices across the team
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Delivery management comprising API Development, Integration Development, Functional Testing & Automation Testing
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ITIL certified Service Delivery manager implemented Service transitions & managed large support engagement
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Hands-on experience in all phases of SDLC including Design, Build, Testing, Training & Support
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Rich onsite cross cultural, multilingual work experience in countries like Switzerland, UK, South Africa & Singapore
Experience
| Date | Company Name | Role |
|---|---|---|
| Apr 2011 joined | HCL Technologies Ltd. | Associate General Manager |
| Jul 2003 – Mar 2011 | Mahindra Satyam | Project Manager |
| Sep 2002 – Jul 2003 | Mahindra Consulting Limited | Software Engineer |
| Jun 2001 – Sep 2002 | Brain Eye InfoTech Pvt. Ltd. | Software Developer |
Education
| Level | Subject | College / University |
|---|---|---|
| M.C.A. | Computer Applications | University of Madras / University of Madras |
| B.Sc. | Computer Science | SRM Arts & Science College / University of Madras |
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