Navin Manoharan

Associate Director, City Management Overseeing Zepto café operations for Chennai and TN
Team management |Customer Experience| Expansion| Sale and loss Prevention| Food Quality Assurance| Audit Compliances |Process Implementation.
Mall Operations Manager As a BU head Responsible for Complete Mall operations covering
Team management |Customer Experience| P&L Management| Sale and loss Prevention| Customer Experience| Audit Compliances Mall Occupancy.
Manager- Operation/Business Transformation-South Region Lead.
 Strategy Management - Organization business transformation, strategic organization transformation, competitor analysis and bench marking, identification of trends / core business drivers, market requirement and due diligence activities.
 Change Management - Defining change strategy and plan, organization impact & change readiness assessment, risk assessment & action planning, communication interventions and stakeholder management.
 Re-vamping specific programs and driving departmentally focused engagements, ensuring alignment between competencies and leadership development strategies to achieve ROI and operational goals.
 Innovating and coordinating with various department, designing & executing new process to ensure the brand remains relevant to the consumers at any given time & stay abreast with the competition.
 Managing operational activities like digitization, applying necessary interventions to ease operations, driving south team ahead of other regions in organization's goal (30-20 projects), and constant improvisation of driver and manager app.
Deputy Manager-Training and Development.
 Planning & Tracking, Content Development, New Initiatives & Projects Online Training Platform, Manager Development, MIS & Analysis, Building the Service Culture, New Product Launch, Audits and action planning
Assistant Manager-Cluster Operations
 Responsible for making & implementing promotional strategies to increase sales volume.
 Developing and implementing procedures, control systems for maintaining hygiene and quality standards and working for quality improvement in consultation with Quality Dept.
 Ensure profitability of operations by supervising all aspects of product management, monitoring food production to ensure compliance with quality & hygiene standard
 Ensuring high quality services, resulting in customer delight and optimum resource utilization.
 Ensuring maximum customer satisfaction by closely interacting with in-house and potential guests to understand their requirements and customizing the product and services accordingly.
 People Management, by Imparting appropriate training on Food preparation, Service Excellence to restaurant and support service staff,
Guiding, mentoring team members to ensure efficiency in operations & meeting of individual & group targets.

In my recent leadership roles—most notably as Associate Director at Zepto Café and DGM of Mall Operations at ECRL—I spearheaded large-scale operational expansions, digitized key processes, and implemented agile SOPs that improved both efficiency and customer satisfaction. My tenure at Jubilant FoodWorks, where I led business transformation initiatives for South India, further honed my ability to drive digital solutions, manage remote L&D platforms, and lead high-impact cross-functional projects.