
Manikandan Palanisamy
Customer Service / Support
About Manikandan Palanisamy:
Creative, results-driven technology leader with over 19 years of global experience in managing entire technology operations, consistently delivering projects on/before time and within budget. Proficient in quickly grasping processes, conceptualizing, developing, implementing solutions, and partnering closely with business leaders, various stakeholders, and senior-level executives.
Insightful professional with notable success in directing a broad range of corporate ITES
initiatives, participating in planning, analysis, and implementations of solutions to support business objectives. Skilled in stakeholder management, ensuring closer collaboration
between global delivery teams through proper liaising and coordination. Possesses excellent interpersonal skills, with the ability to relate to people at any level of business, cultural awareness, and sensitivity, coupled with a mature thinking and strategic business approach.
Experience
- End-to-End Project Management
- Budgeting C Cost Control
- Delivery Management
- Quality Assurance C Control
- Risk Management
- Business Development
- Service Delivery Management
- Client C Customer Relationship Management
- Defining C managing requirements, schedules, timelines, and scope along with multiple business groups and stakeholders in planning the project life cycle.Managing the deployment phase of large-scale projects/programs of varying complexity and accomplishing project fielding on time and within budget.
- Leading the entire project life cycle, handling feasibility through requirements definition, design, development, implementation, integration, quality assurance, launch, and production support.
- Monitoring progress with respect to cost, demand forecasts, and time overruns to ensure timely execution of projects and steering delivery management for deliverables of concurrent projects.
- Extending post-go-live and process maintenance support to clients and managing processes at various levels.
- Serving as a single point of contact/interface for supporting customers, third parties, and stakeholders C handling key issues for management.
Education
B.Tech in Information Technology (2004 Batch)
Sri Venkateswara College of Engineering, Sriperumbudur - Chennai
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